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Troubleshooting guide
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions indicated in the chart do not solve the problem, refer to
"Product information" on page 23. (Reference pages are shown in parentheses.)
Power
≥ Insert the AC power supply cord securely into the household
No power.
AC outlet. (7)
≥ When "Auto Power Off" is set to "On", the unit automatically
The unit is
automatically
switches to standby after approximately 30 minutes in the
switched to the
stop mode. (19)
standby mode.
No operation
≥ This unit cannot play discs other than the ones listed in
No response
when any buttons
these operating instructions. (4)
≥ The unit may not be operating properly due to lightning,
are pressed.
static electricity or some other external factor. Turn the unit
off and then back to ON. Alternatively, turn the unit off,
disconnect the AC power supply cord, and then reconnect it.
≥ Condensation has formed: Wait 1 to 2 hours for it to evaporate.
≥ Check that the batteries are installed correctly. (7)
No response
≥ The batteries are depleted: Replace them with new ones. (7)
when remote
≥ Point the remote control at the remote control sensor and
control buttons
are pressed.
operate. (8)
≥ Check the video or audio connection. (6, 7)
No picture or
≥ Check the power or input setting of the connected equipment.
sound.
≥ Check that the disc has something recorded on it.
≥ While stopped, press and hold [QUICK OSD] [DVD-S42] or
You have
forgotten your
[ADVANCED DISC REVIEW] [DVD-S422] and [;] on the unit
ratings password.
and then also press and hold [<OPEN/CLOSE] on the unit
Reset all the settings
until "Initialized" disappears from the television. Turn the unit
to Factory Preset.
off and on again. All settings will return to the default values.
Specific operation impossible or incorrect
≥ Play may take time to begin when an MP3 track has still
It takes time
before play starts.
picture data. Even after the track starts, the correct play time
will not be displayed; however, this is normal.
≥ This is normal on DivX video.
≥ These functions do not work with some DVD-Videos.
The program and
random play
functions do not work.
≥ Press [∫] twice and then press [1] (PLAY).
Menu doesn't
appear. [VCD] with
playback control
20
All manuals and user guides at all-guides.com
Play doesn't start.
Subtitle position
is wrong.
No subtitles.
The subtitles
overlap closed
captions recorded
on discs.
In A-B Repeat,
point B is
automatically set.
Repeat play is
automatically
canceled.
Picture incorrect
Picture distorted.
Picture size
doesn't fit the
screen.
Picture stops.
The television may
display incorrectly
or colors appear
faded.
Menu not displayed
correctly.
Auto zoom
function does not
work well.
≥This unit may not play WMA and MPEG4 that contains still
picture data.
≥If playing DivX VOD content, refer to the homepage where
you purchased the DivX VOD content. (Example:
www.divx.com/vod)
≥If a disc contains CD-DA and other formats, proper playback
may not be possible.
≥ Adjust the position. ("Subtitle Position" in Display Menu) (17)
≥ Display the subtitles. (12)
≥ Clear the subtitles. (12)
≥ The end of an item becomes point B when it is reached.
≥ A-B Repeat is canceled when you press [QUICK REPLAY].
≥ Repeat play may be canceled when you press [CM SKIP] or
[ADVANCED DISC REVIEW].
≥ Ensure that the unit is not connected through a video cassette
recorder. (6)
≥ Make sure that progressive output has not been selected
when the connected television is not progressive compatible.
Press and hold [CANCEL] until the picture displays correctly.
The settings will return to "480i" (interlace).
≥ [DivX] Change "Source Select" in Picture Menu. (17)
≥ Change "TV Aspect" in "Video" tab. (18)
≥ Use the television to change the aspect. If your television does not
have that function, change "4:3 Aspect" in Display Menu. (17)
≥ Change the Zoom setting. (12)
≥ Picture may stop if the DivX files are greater than 2GB.
≥PAL discs cannot be played.
≥Connect to a progressive output compatible television to
enjoy progressive video.
≥ Restore the zoom ratio to a1.00. (12)
≥ Set "Subtitle Position" in Display Menu to "0". (17)
≥ Set "4:3 Aspect" in Display Menu to "Normal". (17)
≥ Turn off TV's zoom function.
≥ Use the other preset aspect ratios or manual adjustment. (12)
≥ Zoom function may not work well, especially in dark scenes
and may not work depending on the type of disc.
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