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IMPORTANT! If you experience a problem with your vehicle, first check the Problems and Solution Guide below. If
you still experience the problem, please contact Kool Karz Customer Support at 1-888-383-9986 or email
support@koolkarzplayground.com
PROBLEM
Vehicle does not run
Battery will not charge
Play time is too short
Charger feels warm while
recharging
Vehicle runs sluggish
Loud grinding or clicking nois-
es coming from the motor
Vehicle shakes while driving
Horn is not working
Vehicle cannot stop
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TROUBLESHOOTING GUIDE:
POSSIBLE CAUSE
Battery is low on power
Overload fuse has been
triggered
Wheel nuts are loose
Battery connector or wires
are
loose
Battery is defective
Electrical system is defective
Motor is defective
Battery connector is loose or
disconnected
AC charger does not proper-
ly plug into the power source
AC charger is defective
Battery is not fully charged
Battery is old
Ride on Toy is being charged
Battery is old
Battery level is low
Vehicle is overloaded
The surface is not even.
Motor is damaged
Motor is damaged or the
motor
connector is loose
Steering wheel connector
is loose
Electrical system is defective
20
SOLUTION
Recharge battery (see "Battery Care")
Allow the vehicle rest for 5 to 10 minutes before
attempting restart
Tighten wheel nuts
Check that the battery connectors are firmly
plugged into each other.
Replace battery (see "Battery: Replacement and
Disposal")
Please contact Customer Support at
1-888-383-9986
Please contact Customer Support at
1-888-383-9986
Check the battery connector is firmly connected
Check that the AC charger is plugged into an elec-
trical outlet and connected to the charging port
Please contact Customer Support at
1-888-383-9986 to purchase a eplacement
Recharge battery (see "Battery Care")
Replace battery (see "Battery: Replacement and
Disposal")
This is normal while charging.
However, if your charger becomes too hot to
touch, unplug and let cool.
Replace battery (see "Battery: Replacement and
Disposal")
Recharge battery (see "Battery Care")
Reduce weight on vehicle (Please see maximum
load weight under "Specification")
Operate the Vehicle on an even and smooth
surface
Please contact Customer Support at
1-888-383-9986
Please contact Customer Support at
1-888-383-9986
Check that the connectors are plugged in properly.
Power off, and contact Customer Support at
1-888-383-9986
2024-04-18 1:26 PM
2024-04-18 1:26 PM
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