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Troubleshooting
If the device does not work properly, check whether you are able to rectify the problem
yourself. If the problem cannot be solved with the steps below, contact our customer
service department.
Do not attempt to repair an electrical device yourself!
The EMS pads (6) do not stick.
The protective films are still on the EMS pads.
► Peel the protective films off the EMS pads.
The EMS pads are dirty.
► Clean them. Follow the instructions in the "Cleaning and Storage" chapter.
The device does not work.
The device is not being supplied with power.
► Check whether
– the barrel connector is inserted correctly in the socket for mains adapter (10).
– the mains adapter (2) is inserted in the plug socket.
– the plug socket is defective.
– the fuse of the mains connection is inserted.
There is too much weight on the device.
► Reduce the weight on the device.
If the EMS pads (6) are used, they are not connected correctly to the device.
► Connect both EMS pads to the poles of the electrode cable (5). Then, plug the
connector of the electrode cable into the socket (11) on the main unit (1).
The EMS pads (6) are not placed on correctly.
► Correct the fit. The whole of the surface of the EMS pads must be in contact with
the skin. There must not be any hairs, clothing, jewellery etc. in between.
The device does not react to the remote control (4).
The battery of the remote control is too weak.
► Replace the battery (see the "Inserting / Changing the Battery" chapter).
There are obstructions between the device and remote control (no visual contact).
► Point the remote control directly at the device.
The stimulation is too weak.
There is not enough moisture between the massage areas (9) and the surface of the
skin.
► Make sure you are barefoot.
The EMS (6) pads are dirty.
► Clean them. Follow the instructions in the "Cleaning and Storage" chapter.
The EMS pads (6) are not placed on correctly.
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19.04.2024 09:31:19
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