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Issue: No movement at all
• Perform re-sync ( see page 15 ).
• Is green light on Control Box on?
If it is, this mean there is power going to the table.
• Does the handset light up and display correctly?
• If the Control Box has power and the handset appears to be working,
unplug both items and reconnect ensuring all wires are secure.
• Perform re-sync ( see page 15 ).
• If the frame still does not adjust, a service technician needs to be called.
Issue: Only one leg moves
• Perform re-sync ( see page 15 ).
• One leg may lower only 1", then stop.
•
Continue to perform resets until both legs are at lowest position.
• If the frame still does not adjust, a service technician needs to be called.
Issue: Received frame without a control box
• A 3-Leg main frame ( Box 1 ) was sent in error instead of a 2-Leg frame.
• Contact ergoCentric to have the correct frame box sent out.
Issue: Cords to handset are too short
• Request extension cords from ergoCentric.
Issue: Motor housing ( where leg meets frame ) is open
• Lightly inspect to ensure no internal damage exists.
• If there is no internal damage, clip the plastic cover down and use as is.
• If there are any internal damage issues, the leg will need to be replaced.
• If the product was opened and the motor housing is opened,
ignore the sticker message indicating warranty is void.
Issue: Control box is cracked / damaged
• Document the damage and request a new control box
from ergoCentric.
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upCentric
– UPMOD-3L Owner's Manual | Guide de l'utilisateur
®
Issue: Wires are damaged
• Document the damage and request new AC cable, handset,
or leg as required.
Issue: Handset and control box are not working
• Unplug everything from control box for 10 seconds, then plug back in.
• Perform re-sync ( see page 15 ).
• If it lights up green, this means there is power going to the table.
If not, request a new control box.
• Does the handset light up and display correctly?
If not, request a new handset.
• Perform re-sync ( see page 15 ).
• If the frame still does not adjust, a service technician needs to be called.
Issue: Legs are not moving together
• Have a service technician bring in a new control box
to test on the frame.
• If the test control box does not fix the issue, the service technician
should have spare legs to test and replace the problem leg( s ).
Issue: Frame is leaking lubricant from
the bottom of a leg
• The frame may have been over-lubricated and the extra lubrication
is now leaking out.
•
This will not cause any mechanical problems with the frame
and it will continue to work properly.
• Wipe off any excess lubrication and the frame should no longer leak.
Issue: Mid-section of leg does not adjust
with whole leg
• The leg will continue to work properly. May make a loud noise
while adjusting.
• If this is a persistent issue, a service technician can replace the leg.
upCentric
– UPMOD-3L Owner's Manual | Guide de l'utilisateur
®
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