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Troubleshooting tips ...
Problem
Precision Cooking button
beeps error tone when
pressed one time
Pan won't pair or activate
when tapping handle
Experiencing performance
or minor technical issues
including seeing 20 F or
100 F as set temperature
The unit cancelled my
precision cooking mode
Unable to reach set
temperature in Precision
Cooking Mode
49-2001135 Rev. 4
Possible Cause
There is no precision cooking device paired,
so you are unable to start a precision
cooking mode.
Tapping force is too light.
Battery in pan is low or dead.
Using different pan hardware.
Old unit or pan software.
Battery in device is low or dead.
Old unit or pan software.
Your precision cooking device has gone out
of range.
Your precision cooking device had a
computation malfunction.
The unit lost communication with your
precision cooking device.
Some cooking techniques and set
temperatures in combination may trigger a
fault in the temperature sensing algorithm.
Boiling water or cooking liquid based
foods at high temperatures will result
in temperature stalls close to the set
temperature.
What To Do
Connect a precision cooking device.
on the black plastic endcap.
Replace AAA battery, installing with positive
end out of handle.
Check that your pan has a black endcap that
unscrews from the end of the handle. Pans
with an oval module reading "Hestan Cue
will not work with GEA appliances.
Connect your unit to the SmartHQ app and
update unit software. Connect your unit and
pan to the Hestan Smart Cooking app and
update pan software.
Replace AAA battery in pan, or charge probe.
Connect your unit to the SmartHQ app and
update unit software. Connect your unit and
pan to the Hestan Smart Cooking app and
update pan software.
This could indicate a problem with the device.
device manufacturer.
This could indicate a problem with the device
contact the device or unit manufacturer.
Re-start the precision cooking mode and if
problem persists under the same conditions
but is not consistent in other use cases,
contact the unit manufacturer.
sautéing, and searing when using Hestan Cue
cookware or built-in conventional Precision
Cooktop Sensor. The Precision Cooking
Probe accessory can be used to control liquid
cooking, simmering, and advanced cooking
"
®
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