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en Troubleshooting
14 Troubleshooting
You can rectify minor faults on your appliance yourself. Read the troubleshoot-
ing information before contacting after-sales service. This will avoid unneces-
sary costs.
WARNING
Risk of electric shock!
Improper repairs are dangerous.
▶
Repairs to the appliance should only be carried out by trained specialist
staff.
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Only use genuine spare parts when repairing the appliance.
▶
If the power cord of this appliance is damaged, it must be replaced by the
manufacturer, the manufacturer's Customer Service or a similarly qualified
person in order to prevent any risk.
Fault
Appliance no longer
responds.
Home Connect is not
working properly.
Appliance only dis-
penses water, not cof-
fee.
Appliance is not dis-
pensing milk froth.
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Cause and troubleshooting
Appliance has a fault.
Pull out the mains plug and wait 60 seconds.
1.
Re-insert the mains plug.
2.
Different causes are possible.
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Go to www.home-connect.com.
Empty bean container is not detected by the appli-
ance.
Pour in coffee beans.
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Coffee shaft on brewing unit is blocked.
Clean the brewing unit.
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Beans are too oily and are not falling into the grinder.
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Gently tap the bean container.
Change the coffee variety.
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Do not use oily beans.
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Clean the empty bean container with a damp cloth.
Brewing unit is not inserted properly.
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Slide the brewing unit right back.
Milk system is soiled.
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Clean the milk system in the dishwasher.
Milk tube not immersed in milk.
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Use more milk.
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Check whether the milk tube is immersed in the
milk.
Heavy build-up of limescale in the appliance.
Descale the appliance.
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