or damage of or to animate or inanimate objects. This guarantee
is valid only under normal operating conditions for which the unit
is intended. It excludes any damage caused by unreasonable use,
improper installation, negligence, tampering, or abuse of the unit.
The warranty does not cover commercial use, this product is for
indoor household use only. For guarantee service or spare parts
contact your local pet dealer or write to the representative in your
country. This guarantee does not affect your statutory rights.
RECYCLING
This item bears the selective sorting symbol for waste electronic
and electrical equipment (WEEE). This means that the product must
be handled pursuant to European Directive 2002/96/EC in order to
be recycled or dismantled to minimise its impact on
the environment. For further information please contact
your local or regional Authorities. Electronic products not
included in the selective sorting process are potentially
dangerous for the environment and human health due to
the presence of hazardous substances.
SERVICE
If you have any problem or question about the operation of this
product, please consult your Exo Terra
instance. Most problems can be resolved in store, but in the unlikely
event it cannot, please return the unit with a valid proof of purchase
to the retailer for a replacement under the two year warranty. When
you call (e-mail or write) our Customer Service Department, please
have all relevant information such as model number and/or part
numbers available, as well as the nature of the problem:
6
Customer Service and Authorized Warranty Repair Service:
U.K.:
Rolf C. Hagen (UK) Ltd.
California Dr. Whitwood Industrial Estate
Castleford, West Yorkshire WF10 5QH
mail to: http://faq.hagencrm.com/?uk
France:
Hagen France S.A. PARISUD 4 – Bd. Jean Monnet,
F-77388 Combs-la-Ville.
Service à la clientèle: (+33) 01-64881418
Du lundi au jeudi : 9H00-12H30 et 13H30 –17H00.
Le vendredi : 9H00-12H30
mail to: Service.client-France@rchagen.com
Germany:
HAGEN Deutschland GmbH & Co. KG, Lehmweg 99-105, 25488 Holm
Service-Hotline: +49 (0) 4103 / 960-2000
Montag – Freitag von 9:00 – 16:00 Uhr
mail to: kundenservice@rchagen.com
Spain:
Rolf C Hagen España, S.A.
Avda de Beniparrell 11 y 13, P.I. L'Alteró, 46060 Silla (Valencia)
mail to: info@hagen.es
specialist retailer in the first
®
For general information on our whole product range, explore our
websites at: www.exo-terra.com or www.hagen.com
Distributed by:
Canada: Rolf C. Hagen Inc., Montreal, QC H9X 0A2
U.S.A.: Rolf C. Hagen (U.S.A.) Corp., Mansfield MA. 02048
U.K.: Rolf C. Hagen (U.K.) Ltd. Castleford, W. Yorkshire WF10 5QH
Germany: HAGEN Deutschland GmbH & Co. KG, Lehmweg 99-105,
25488 Holm
France: Hagen France S.A. PARISUD 4 – Bd. Jean Monnet, F-77388
Combs-la-Ville.
Spain: Rolf C Hagen España, S.A. Avda de Beniparrell 11 y 13, P.I.
L'Alteró, 46060 Silla (Valencia)
Malaysia: Rolf C. Hagen (SEA) SDN, 43200 Cheras, Selangor D.E.,
Malaysia