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ATTENTION!
Unsuitable cleaning products may damage the sur-
faces of the appliance.
Never use unsuitable cleaning products.
▶
Unsuitable cleaning products
¡ Undiluted detergent
¡ Detergent intended for dishwashers
¡ Abrasive cleaners
¡ Aggressive cleaning products such as oven spray
or stain remover
¡ Abrasive sponges
¡ High-pressure or steam jet cleaners
10.2 Cleaning the glass ceramic
Clean the hob after every use to stop cooking residues
from getting burnt on.
Note: Note the information on unsuitable cleaning
products. → Page 36
Troubleshooting
11 Troubleshooting
You can rectify minor faults on your appliance yourself.
Read the troubleshooting information before contacting
after-sales service. This will avoid unnecessary costs.
WARNING ‒ Risk of injury!
Improper repairs are dangerous.
Repairs to the appliance should only be carried out
▶
by trained specialist staff.
If the appliance is defective, call Customer Service.
▶
→ "Customer Service", Page 38
WARNING ‒ Risk of electric shock!
Improper repairs are dangerous.
Repairs to the appliance should only be carried out
▶
by trained specialist staff.
Only use genuine spare parts when repairing the
▶
appliance.
If the power cord of this appliance is damaged, it
▶
must be replaced by trained specialist staff.
11.1 Information on display panel
Fault
None
All displays flash
Cause and troubleshooting
There has been a power cut.
Check the household fuse for the appliance.
1.
Check whether there has been a power failure by trying other electrical appliances.
2.
The control panel is wet or objects are lying on it.
Dry the control panel or remove the object.
▶
Several hotplates have been used over a prolonged period at high power settings. The hot-
plate has been switched off to protect the electronics.
Wait a while.
1.
Touch any touch field.
2.
a When the message no longer appears, the electronics have cooled down sufficiently.
You can continue to cook.
Requirement: The hob has cooled down.
Remove heavy soiling using a glass scraper.
1.
Clean the hob with a cleaning product for glass
2.
ceramic.
Follow the cleaning instructions on the product
packaging.
Tip: You can achieve good cleaning results using a
special sponge for glass ceramic.
10.3 Cleaning the hob surround
Clean the hob frame after use if dirty or stained.
Notes
¡ Note the information on unsuitable cleaning
products. → Page 36
¡ Do not use the glass scraper.
Clean the hob frame with hot soapy water and a soft
1.
cloth.
Wash new sponge cloths thoroughly before use.
Dry with a soft cloth.
2.
WARNING ‒ Risk of burns!
The hotplate heats up but the display does not work.
Switch off the fuse in the fuse box.
▶
Call the customer service.
▶
WARNING ‒ Risk of fire!
The hob switches off automatically and can no longer
be operated. It may switch on unintentionally at a later
point.
Switch off the fuse in the fuse box.
▶
Call the customer service.
▶
Troubleshooting en
37
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