Troubleshooting
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Where do I find the serial number on my Chill Therapy unit?
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If any service needs arise regarding the product, please provide this serial number.
17
SERIAL NUMBER
17
Troubleshooting
Symptom
Possible Solutions
Start-up problem
Sometimes air may get trapped in the pump during spa filling. You may
notice that after filling and starting the spa, the pump appears to be
non-functional. You can hear the pump running, but there's no water
movement.
·
Pump won't prime
The pump will not work properly while air is trapped in it.
·
Continuing to operate the pump in this way will cause damage.
Whenever you fill your spa, fill it through the filter canister and make sure all
jets are open.
Power and system problems
System won't start up or
Power may be shut off. If this continues, contact your dealer or a qualified
breaker keeps shutting off
spa technician.
Communication problem
Please check the connecting wire between the control main unit and the
between the control mainframe
heat pump and replace it if necessary. Or please check if the heat pump is
and the circulation pump.
powered.
The control panel cannot
Check the connecting wire between the control panel and the control main
communicate with the control
unit. Replace if necessary.
mainframe
Spa may be trying to heat up. Check if spa is in Ready or Rest mode. In cold
climates, if spa is not equipped with full foam or any kind of insulation, it
will try to maintain the set temperature. Set the spa to low temperature
range and set the temperature to 80°F (27°C).
Does not turn off
Maintaining your water quality helps the enjoyment of your spa and extends
your spa's life by preventing damage from neglect and chemical abuse. Spa
may be in filter cycle.If it is, this is normal and no adjustment is necessary.
18
18