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Troubleshooting
Before calling for service, review the problems and solutions below. If none of the suggested
solutions resolve your problem, please visit our website at www.samsung.com or call Samsung
Customer Care. Note that you will be charged for any service calls in which no defects were
found.
Problems
The vacuum cleaner does
not work.
Suction force decreases
suddenly and the vacuum
makes a vibrating sound.
The vacuum cleaner
cannot be charged.
The spinning brush does
not work.
An odor is coming from
the air outlet or filter of
the vacuum cleaner.
• Check the battery level and charge the battery.
• Check whether the product is turned off, and then press the
power button to turn it on.
• Check whether the pipe, dustbin or brush is blocked.
• Check whether the washable micro filter is inserted correctly.
• If the vacuum has not been used for a long time, charge the
battery.
• If the battery dies, replace the battery.
• Check whether a brush, dustbin or pipe is clogged with foreign
matter and remove it.
• Check whether the dustbin is fully filled with dust. If it is, empty
the bin.
• Check whether the filter is dirty. If it is, clean the filter.
• Check if foreign matter (dust) is on the charging terminal.
Remove any foreign matter with a cotton swab or soft cloth.
• Check that the vacuum cleaner is properly aligned on the
charging station and the LED of the battery level indicator is
turned on.
• Confirm that the voltage provided to the wall mount matches the
requirements of the wall mount.
• Turn off the vacuum and check whether the brush is clogged
with foreign matter. If so, remove the foreign matter and restart
the vacuum.
• If the brush still does not spin, turn the vacuum cleaner off and
back on a second time.
– For the Soft Action Brush, if the vacuum overheats, it may take
about 30 minutes for the motor to cool.
• Empty the dustbin and clean the filters frequently.
– As your vacuum cleaner is a new product, it may have a slight
odor for the first 3 months after purchase.
– If you use the vacuum cleaner frequently, accumulated dirt in
the dustbin or dust on the filter may generate an odor.
• Replacement filters are available at your local Samsung service
agent.
Solutions
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