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TROUBLESHOOTING GUIDE
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. My dog is not reacting to the system.
- Make sure the receiver and transmitter
are on.
- Make sure the collar strap is tight
enough so both contact points are
touching the dog's skin.
- The contact points may be too short
for the dog. Since the contact points
on the iQ MINI cannot be replaced, you
might need to trim down the hair on
the dog's neck so both contact points
are touching the dog's skin.
- The intensity level may be too low
for your dog. Keep increasing the
stimulation until the dog responds,
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usually with neck movement, head
shaking, looking over its shoulder, etc.
(response may be very subtle).
2. The LED indicator light comes on, but
I do not feel any stimulation.
- You may be testing the system at a
lower level. You can test the system by
placing both contact points on your
inner wrist and slowly increase the
level. Your tolerance may be higher
than your dogs, which may be why you
don't feel the stimulation.
- The battery may be low, check the LED
light for battery life.
3. The handheld transmitter has no
range or stimulation is less when the
dog is farther away.
- Check to see if your fingers are
touching the antenna as the range may
substantially decrease.
- The range indicated on the unit's box
is for flat terrain. Heavy brush, trees,
hills, or moisture will affect the range
of your unit. For best range, hold the
transmitter vertically above your head,
and/or try moving to higher ground.
- Any electrical conductors will affect
the range, such as cars, chain-link
dog runs, metal structures, and radio
towers. For best results, operate away
from these items.
4. My units are not holding a charge.
- The batteries might not be charged
properly, or the charger, splitter,
and the charging port may not be
functioning properly. You can send in
your charging units to have us inspect
them.
– The charging pin may be damaged.
Inside the charging port, there is a
metal pin that should be standing
straight up and stiff. If the pin is
wobbling, broken, or missing, you will
need to send the unit in to the Repair
Department. The charging port must
be clean prior to charging; clean the
dirt out with a cotton swab and some
rubbing alcohol. If the dog is in
salt-water, be sure to rinse the receiver
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