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MAINTENANCE
Basic Maintenance
Make sure the rubber charging cap is securely in place
when the receiver is in use. After each training session,
carefully inspect the unit for any missing parts or damage
to the casing. Damaged or broken casing may affect the
waterproof guarantee on the unit. After confirming that
there is no damage to the casing, rinse the receiver and
clean out any dirt or debris.
Storage Maintenance
The YS300 should be fully charged before storing for
extended periods. While in storage, the unit should be
given a full charge once a month and before the first use.
Store the units in room temperature. Do not keep the units
exposed to extreme climates.
Troubleshooting
If the unit is malfunctioning, please refer to the
"Troubleshooting Guide" before sending it to Dogtra for
service. If you have any questions or concerns, you may
email them to Info.canada@dogtra.com, or call customer
service at 1 (888) 811-9111.
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TROUBLESHOOTING GUIDE
1. My dog is not reacting to the receiver.
- Make sure the receiver is turned on.
- Make sure the strap is on the dog tight enough so that
both contact points are touching the dog's skin.
– The contact points may be too short for the dog. To
place an order for longer contact points that are more
appropriate for your dog, please call 1 (888) 811-9111.
If you are already using the longest contact points
available, you might need to trim down the hair on the
dog's neck so both contact points are touching the
dog's skin.
– The intensity level may be too low for your dog. Keep
increasing the stimulation until the dog responds,
usually with neck movement, head shaking, looking
over its shoulder, etc. (response may be very subtle).
2. My YS300 is not holding a charge.
– The batteries might not be charged properly, or
the charger, splitter, and the charging port may not be
functioning properly. You can send in your charging
units to have us inspect them.
– The charging pin may be damaged. Inside the charging
port, there is a metal pin that should be standing
straight up and stiff. If the pin is wobbling, broken, or
missing, you will need to send the unit in to the Repair
Department. The charging port must be clean prior to
charging; clean the dirt out with a cotton swab and
some rubbing alcohol. If the dog is in salt-water, be
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