Publicité
Les langues disponibles
Les langues disponibles
Mabtech IRIS™
Full Service Contract
This Service Agreement ("Agreement") is being made between [name address] (hereinafter the
"Customer"), and Mabtech AB located at Augustendalstorget 9, 131 52 Nacka Strand, Sweden
(hereinafter "Mabtech") on [xx xx, 2020]. The customer and Mabtech may also be referred to as
"Party" or together as the "Parties". This Agreement will become effective on [xx xx, 2020] ("Effective
Date").
1. Services
Mabtech agrees to perform services ("Services") on Mabtech IRIS 2000-#[ID] during the term of this
Agreement
The Services cover the following items:
•
Yearly on-site performance qualification of instrument functions and light sources using
calibration plates, including documentation.
•
Yearly on-site hardware maintenance and internal inspection, including documentation.
•
Online technical support and user training/inquiries*.
Software and firmware upgrades when available.
•
•
On-site repairs (max. 2 days of work) to be performed within 3 weeks from request. If
problem is not solved within 2 weeks from first service meeting, Mabtech will provide a
temporary replacement until the original instrument is repaired.**
*Mabtech will provide technical support for the preinstalled Mabtech Apex software. Third party
software may require support from the respective vendors.
** The replacement instrument will be shipped within 3 days from request.
Any additional or unscheduled Services or deliverables not defined above must be mutually agreed
upon by both parties in writing.
2. Compensation
The Services will be performed on a fixed yearly price of [€5500] excl. VAT. Replacement parts for
the Service are included in the price.
The Service undertaking in this Agreement does not cover repair or replacement of parts with regard
to defects or damage caused by the Customer´s neglect, the misuse or alteration of the instrument
or the failure to follow any manuals or instructions relating to the instrument. In such event travel,
labor and parts will be charged separately.
3. Warranty
Mabtech warrants that all Services will be carried out with reasonable care and skill. Mabtech's sole
liability for breach of this warranty shall be at its discretion to give credit for or reperform the Services
in question. A six-month warranty will be given to new replaced parts.
4. Payment
1
Publicité
