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Mabtech IRIS
Basic Service Contract
This Service Agreement ("Agreement") is being made between [name, address] (hereinafter the
"Customer"), and Mabtech AB located at Augustendalstorget 9, 131 52 Nacka Strand, Sweden
(hereinafter "Mabtech") on [xx xx, 2020]. The customer and Mabtech may also be referred to as
"Party" or together as the "Parties". This Agreement will become effective on [xx xx, 2020] ("Effective
Date").
1. Services
Mabtech agrees to perform basic services ("Services") on Mabtech IRIS 2000-#[ID] during the term
of this Agreement.
The Services in this package will be performed remotely and cover the following items:
•
Yearly performance qualification of instrument functions and light sources using calibration
plates, including documentation.
•
Technical support and user training/inquiries*.
•
Software updates when available.
•
Mabtech will repair reader if broken: the instrument is sent to Mabtech Global Service
Centre for repair at user's costs.
*Mabtech will provide technical support for the preinstalled Mabtech Apex software. Third party
software may require support from the respective vendors.
2. Compensation
The Services will be performed on a fixed yearly price of [3600 EUR] excl. VAT, with the addition of
material cost which will be charged according to Mabtech's list price with a discount of 25%. All
material expenses must be approved by the Customer before commencement.
The Service undertaking in this Agreement does not cover repair or replacement of parts with regard
to defects or damage caused by the Customer´s neglect, the misuse or alteration of the instrument
or the failure to follow any manuals or instructions relating to the instrument. In such event travel,
labor and parts will be charged separately.
3. Warranty
Mabtech warrants that all Services will be carried out with reasonable care and skill. Mabtech's sole
liability for breach of this warranty shall be at its discretion to give credit for or reperform the Services
in question. A six-month warranty will be given to new replaced parts.
TM
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