Publicité
Les langues disponibles
Les langues disponibles
Channel and Broadcast Issues
"Weak or No Signal" displayed in TV mode or cannot ind
channel.
The TV is not receiving all channels.
The captions are not provided on a digital channel.
Broadcasting is deactivated.
External Device Connectivity Issues
The "Mode Not Supported" message appears.
The video is O6 but there is no audio.
I want to connect to a PC and mobile device via screen
mirroring.
No screen appears when connecting the TV to an external
device.
I want to connect to a Bluetooth speaker.
The PC screen does not appear or it lickers.
Network Issues
Wireless network connection failed. Unable to connect to a
wireless access point. Unable to connect to the network.
Wired network connection failed.
Connected to a local network, but not to the Internet.
Anynet+ HDMI-CEC Issues
What is Anynet+?
Anynet+ does not work. The connected device is not
displayed.
I want to start Anynet+. I also want the connected devices to
turn on when the TV is turned on.
I want to exit Anynet+. It is inconvenient to turn on other
devices because the TV also turns on. It is inconvenient
because the connected devices e.g. set-top box turn off
together.
The message "Connecting to Anynet+ device..." or
"Disconnecting from Anynet+ device" appears on the screen.
The Anynet+ device won't play.
Remote Control Issues
The remote control does not work.
External devices cannot be operated with the TV remote
control.
Recording Issues
The Timeshift or recording function cannot be used.
Cannot record videos received from an external device or
Samsung TV Plus.
6 The "Format Device" message appears when the Timeshift
or recording function is used.
6 The recorded iles on the TV are not played back on a PC.
Apps
I cannot ind the app I want.
I launched an app, but it's in a different language. How can I
change the language?
The app does not work properly. Its image quality is poor.
The Smart Hub Home Screen keeps appearing whenever you
turn on the TV.
Media Files
Some iles are interrupted during playback.
Some iles can't be played.
Voice Assistant Issues
The microphone is off.
The voice commands do not work well.
Bixby/Alexa answers although I did not call it.
I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
Voice recognition does not work with the Samsung Smart
Remote unlike other features. There is no response even if
the Voice Assistant button is pressed.
During voice recognition, the heavy load message appears
and the function does not work.
I want to see weather information of the desired area.
Other issues
The TV is hot.
The TV smells like plastic.
The settings are lost after minutes or every time the TV is
turned off.
The TV is tilted to the side.
The stand is wobbly or crooked.
I want to know how to attach and remove the TV stand.
A POP TV's internal banner ad appears on the screen.
The screen is off, but I hear noise.
Publicité
