Intenso A5200 Mode D'emploi page 12

GUARANTEE CONDITIONS AND
COMPLAINTS PROCEDURE
Guarantee conditions:
Intenso International GmbH grants a two-year guarantee for this product in
addition to the statutory warranty. The guarantee applies only to material
and production errors. Intenso International GmbH is not liable for the loss
of data. The free-of-charge guarantee relates to the repair or exchange of
faulty parts. You are responsible for the safe elimination of your data
which is not carried out by us. The sales receipt must be retained for the
determination of the guarantee period. Please understand that we cannot
provide a guarantee service in the case of, e.g.:
Non-observance of the Operating Instructions
Abusive or improper treatment, installation or use
Damages, scratches or wear
Arbitrary modifications, opening the housing, interventions or
repairs
Damage through other devices, force majeur or transport
Complaints procedure:
In the case of a complaint, please proceed as follows:
1. Only returns with sales receipt and full accessories will be accepted.
2. Furthermore, an RMA number is absolute precondition for returns.
You can request this RMA number via the homepage, by email or
via the service hotline. It must be attached clearly visible on the
parcel.
3. Please pack the product including the sales receipt and complete
accessories in a transport-proof manner. The parcel must have
sufficient postage.
Please send the parcel to the following address:
INTENSO INTERNATIONAL GMBH
Service Center (your RMA-Nr.)
Kopernikusstraße 12-14
D-49377 Vechta
Contact:
Email (technical support):
Email (RMA-number):
Internet:
Service Hotline:
support@intenso-international.de
rma@intenso-international.de
www.intenso-international.de
+49 (0) 900 –1 50 40 30
(0,39 € / min. from the German fixed
network mobile phone prices may vary.)
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