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Troubleshooting
Problem
Possible cause
The surface
The element will cycle on and
unit frequently
off to maintain the power
cycles on and
setting.
off.
The surface
This is normal. The unit is still on and hot.
unit stops
glowing when
changed to a
lower setting.
Scratches or
The cooktop is being cleaned
abrasions on
improperly.
the cooktop
surface.
Cookware with rough bottoms
was used on the cooktop or
there were coarse particles
(eg. salt or sand) present
between the cookware and
the surface of the cooktop.
Cookware has been slid across
the cooktop surface.
54 English
Solution
This is normal operation, and
not a system failure. Use the
range as usual.
Scratches are not removable.
Tiny scratches will become
less visible in time as a result
of cleaning. Use ceramic glass
top cleaning cream. Do not
use chemical or corrosive
agents. These agents may
damage the surface of the
product.
To avoid scratches, follow
the recommended cleaning
procedures. Make sure
cookware bottoms are clean
before use, and use cookware
with smooth bottoms.
Problem
Possible cause
Brown streaks
Boilovers have been cooked
or specks.
onto the surface.
Areas of
Mineral deposits from water
discoloration
and food have been left on
with metallic
the surface of the cooktop.
sheen.
"Cracking"
This is the sound of the metal
or "popping"
heating and cooling during
sound.
both the cooking and self-
cleaning functions.
Solution
Wait until the surface
•
cools down. Then, use a
single-edge razor-blade
scraper at approximately
a 45° angle against the
glass surface to remove
the soil.
•
See the section on the
care and cleaning of the
glass cooktop on page 49.
•
Remove using a ceramic-
glass cooktop cleaning
cream.
•
Use cookware with clean,
dry bottoms. Clean the
cooktop with a ceramic
cleaning agent regularly
every week.
This is normal operation, and
not a system failure. Use the
range as usual.
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