Johnson TF50XR Guide page 77

TROUBLESHOOTING
COMMON PRODUCT QUESTIONS
ARE THE SOUNDS MY TREADMILL MAKES NORMAL?
All treadmills make a certain type of thumping noise due to the belt riding over the rollers,
especially new treadmills. This noise will diminish over time, although it may not totally go
away. Over time, the belt will stretch, causing the belt to ride smoother over the rollers.
WHY IS THE TREADMILL I PURCHASED LOUDER THAN THE ONE AT THE STORE?
All fitness products seem quieter in a large store showroom because there
is generally more background noise than in your home. Also, there will be
less reverberation on a carpeted concrete floor than on a wood overlay floor.
Sometimes a heavy rubber mat will help reduce reverberation through the floor.
If a fitness product is placed close to a wall, there will be more reflected noise.
WHEN SHOULD I BE WORRIED ABOUT A NOISE?
As long as the sounds your treadmill makes are no louder than a normal
conversational tone of voice, it is considered normal noise.
BASIC TROUBLESHOOTING
PROBLEM: The console does not light up.
SOLUTION: Verify the following:
Does the red light on the ON/OFF switch light up?
NOTE: Some treadmill models do not have a switch that lights up. If this
is the case, please proceed with the yes and no solutions below.
If yes:
• Turn the power off, unplug the power cable and wait 60 seconds. Remove motor cover.
Wait until all red LED lights have gone off on the motor control board before proceeding.
Next verify that none of the wires connecting to the lower board are loose or disconnected.
• Double-check that all connections are secure, especially the console
cable. Unplug and reconnect the console cable to verify.
• Make sure the console cable is not pinched or damaged in any way.
• Plug the treadmill in, turn the power switch on and look
for any lit LEDs on the motor control board.
If no:
• Verify that the outlet the machine is plugged into is functional. Double-check that the
breaker has not tripped, it is on a dedicated 15-amp circuit, it is not on a GFCI-equipped
outlet, and it is not plugged into a power strip/surge protector or extension cord.
UNDERNEATH THE MOTOR COVER
DRIVE DRIVE OPTICAL
BELT MOTOR SENSOR
FRONT ROLLER
RUNNING BELT
• Verify that the power cord is not pinched or damaged and
is properly plugged into the outlet AND the machine.
• Verify that the power switch is turned to the ON position.
PROBLEM: The console reads SAFETY KEY OFF or only displays dashes.
SOLUTION: Verify the following:
• Verify the safety key is securely in place.
• If using a magnetic key, make sure the key is magnetized.
FOR TREADMILLS WITH SPEAKERS:
PROBLEM: When MP3 player is connected there is no sound
coming from the speakers or the speakers sound fuzzy.
SOLUTION: Make sure audio cable is plugged in securely
to both the console and MP3 Player jacks.
INCLINE MOTOR CONSOLE
MOTOR CONTROL CABLE
BOARD
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