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Table 11. Possible cause and workaround (continued)
Problem
When using VMware View 5.0 virtual desktops and
PCoIP zero clients with a single display attached
to the secondary zero client DVI port, the overlay
message "Signal on other port" can be seen on the
screen and you cannot connect to the session.
Scenario 2: Remote Workstation using PCoIP Host
Cards.
In a workstation environment, when connecting a
Tera2 PCoIP zero client to a single display, the
"Source signal on other port" overlay message
appears.
Example: If a single video source (GPU) is connected
to a host card's primary port, and a single display is
connected to a zero client's secondary port, then the
message Source signal on other port appears on the
display.
Cause
This error can be displayed when there is a mismatch
with the cabling configuration between either of the
following:
● The host card and GPU.
● The zero client and the monitor.
● In a workstation environment, display ports are
matched "remotely" during a session with video
signals from the host card and GPU. The primary
port of the host card must match both the
primary port of the zero client and the primary
port of the GPU. Similarly, the secondary port on
the host card is matched to the secondary port
on the GPU and zero client, and so on (when
more than one port is used).
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Troubleshooting
Example: The primary port on the host card connects to the primary port on
the GPU and the primary monitor is connected to the primary zero client port.
The same for the secondary ports, and so on.
NOTE:
● A zero client's primary port is the lowest numbered port on the zero
client.
● When connecting one monitor at 2560x1600 on a TERA2140 zero client
(with four DVI ports), ports 1 and 3 must be teamed.
For additional Teradici PcoIP related issues, see :
Workaround
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