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Table 11. Possible cause and workaround
Problem
VMs randomly display the Blue Screen Of Death
(BSOD) and VMware ESXi have a purple screen of
death.
You receive a blank or grey screen upon connection
from a zero client or software client.
No display or blank display shown.
The message "Source signal on other port" is
displayed on the display.
The following shows two host scenarios using
VMware View virtual desktops or PCoIP Host Cards
for remote workstation applications.
NOTE:
DVI marking varies on some PCoIP zero
clients with some using the following:
● DVI-0 (primary) and DVI-1 (secondary)
● DVI-1 (primary) and DVI-2 (secondary)
● No specific DVI marking
Scenario 1: VMware View 5.0 Virtual Desktops with
a single display.
● Ensure that each VM has msi interrupt vectors disabled:
1. Edit the VM again and select the Options tab and click General >
Configuration Parameters.
2. Click Add Row. Create six rows.
3. Add the following in the left column:
○ pciPassthru0.msiEnabled
○ pciPassthru1.msiEnabled
○ pciPassthru2.msiEnabled
○ pciPassthru3.msiEnabled
○ pciPassthru4.msiEnabled
○ pciPassthru5.msiEnabled
○ pciPassthru6.msiEnabled
4. Enter FALSE in the right column, next to each entry.
● Ensure that each VM has a guest operating system installed with the BIOS
Boot Option set to EFI:
1. Edit the VM again and select Options and click Advanced > Boot
Options > Specify the boot firmware.
2. Select EFI.
● Ensure that 64-bit MMIO is enabled:
1. Edit the VM again and select the Options tab and click General >
Configuration Parameters.
2. Click Add Row.
3. Add the following in the left column:
○ pciPassthru.use64bitMMIO
4. Enter TRUE in the right column.
● Firmly re-seat the DisplayPort cables, connecting the GPU and Tera2 cards.
● Press Windows key + P. The control panel will help set up the monitors and
resolutions properly, if it is not auto-detected.
● Ensure that the cabling is correct.
Ensure that the DisplayPort cables are firmly plugged into the GPUs.
This indicates that a video source connected to the Host does not correspond
with the video port used on the zero client. This can be corrected by either
swapping the video ports used on the Host or the zero client.
This is resolved in VMware View 5.0.1.
This may be solved by connecting the DVI cable to the primary DVI port on the
PCoIP zero client and reconnecting to the View 5.0 desktop.
Ensure the cables between the host card and GPU are connected to the same
ports. Ensure that the monitors in use are also connected to the zero client
display ports in the order in which they are intended to be used.
Troubleshooting
Workaround
Troubleshooting
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