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Help and tips for Wi-Fi and connectivity
If the software is unable to find your printer during setup, check the following conditions to resolve
the issue.
Potential Issue
Printer Wi-Fi setup mode timed out
Computer or mobile device too far
from printer
Computer connected to a Virtual
Private Network (VPN) or remote
work network
Wi-Fi turned off on computer
(computer connected by Ethernet)
Bluetooth and location services
are turned off on your mobile device
The information herein is subject to change without notice.
Help and Support
For printer troubleshooting and videos, visit the
HP support site. Enter your model name to find
the printer.
Solution
If the blue Wi-Fi light is not blinking, the printer
might not be in Wi-Fi setup mode. Restart setup
mode:
1. Swipe down to open the control panel
Dashboard.
2. Touch
> Network Setup > Restore Network
Settings. Touch Yes, when prompted.
3. Wait for one minute. Close and reopen HP
Smart, and then try connecting again.
Move your computer or mobile device closer to the
printer. Your device might be out of range of the
printer's Wi-Fi signal.
Disconnect from a VPN before installing HP Smart
software. You can't install apps from the Microsoft
Store when connected to a VPN.
Connect to the VPN again after finishing printer setup.
Note: Consider your location and the security of
the Wi-Fi network before disconnecting from a
VPN.
If your computer is connected by Ethernet, turn on
the computer's Wi-Fi while setting up the printer.
You don't need to disconnect the Ethernet cable.
If setting up with a mobile device, turn on Bluetooth
and location services. This helps the software find
your network and printer.
Note: Your location is not being determined and
no location information is being sent to HP as
part of the setup process.
hp.com/support
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