Ocilion IPTV Technologies P480 Hybrid CM Manuel D'utilisation page 42

9 Troubleshooting
Problem
The LED on the set-top
box does not light up.
The set-top box cannot
establish a WiFi
connection.
Support info 11
Support info 12
Support info 13
Support info 18
Support info 30 – 34 is
shown for more than 3
minutes.
Support info 40 – 85
Support info 65
18 | P480 Hybrid CM
Possible cause
No mains voltage or the
set-top box is defective.
The MAC address of the
set-top box is not allowed
by the router.
The set-top box is
defective.
The coaxial cable is not
(properly) connected.
The input signal of the
cable connection is too
weak.
The set-top box is unable
to establish a connection.
The set-top box is not
configured correctly.
Technical error while
establishing the network
connection.
Technical error during a
software update.
No connection to the
NTP server.
Remedy
Check that the power
supply unit and cable are
properly connected. If the
error persists, contact
your provider.
Check the router and
enable the MAC address
of the set-top box.
Contact your provider.
Check the proper
connection of the coaxial
cable.
Contact your provider.
Contact your provider.
Contact your provider.
Disconnect the set-top
box from the mains
network for about
5 minutes. Contact your
provider if necessary.
Disconnect the set-top
box from the mains
network for about
5 minutes. Contact your
provider if necessary.
Check the network
settings of the router.
Contact your provider if
necessary.