TROUBLESHOOTING
Problem
Pool vacuum does not capture
debris
Debris escapes from the filter
Telescopic pole connector
cannot be secured in assembly
Pool vacuum is activated even
though the switch indicates it's
off.
Pool vacuum cannot be
charged / recharged
Operation time is shorter as
expected
Environmental Programmes, WEEE European Directive
Please respect the European Union regulations and help to protect the environment.
Return non-working electrical equipment to a facility appointed by your municipality that properly
recycles electrical and electronic equipment. Do not dispose them in unsorted waste bins. For
items containing removable batteries, remove batteries before disposing of the product.
© 2021 BWT Holding GmbH.
All rights reserved. No part of this document may be reproduced or transmitted in any form or by
any means, electronic, mechanical, photocopying, recording, or otherwise, without prior written
permission of BWT Holding GmbH. (V1)
If soft copy of this instruction manual is required, please contact our customer service by email.
SAVE THESE INSTRUCTIONS
Possible Cause
Battery is running out
Impeller is jammed
Impeller is broken
Filter cage is full
Suction nozzle flap is
broken
Filter cage is damaged.
Outlet valve comes off.
Side pin on pole
connector is broken
Presence of magnetic
objects nearby has
inadvertently switched
on the motor.
Battery is damaged
Charging plates on
charging base and pool
vacuum are not
contacted properly
External adaptor
damaged
Battery is not fully
charged
Solution
Charge the battery again.
Power off the pool vacuum and visually check the gap
in the middle of the pool vacuum to see if the impeller
is jammed by large debris. If possible, use a small tool
to remove the debris carefully. If necessary, contact
your dealer for further instructions.
WARNING!
Make sure the pool vacuum is
powered off when the unit is being serviced.
Contact your dealer for impeller replacement.
Clean the filter cage.
Suction nozzle flap works like a door to prevent debris
from escaping from the filter. Contact dealer for
replacement part and instructions.
Replace with a new filter cage.
Without the outlet valve, the pool vacuum might
capture debris through this opening. Contact dealer for
a valve replacement.
Replace with a new pole connector.
Move the magnetic objects or vacuum away from each
other.
Contact dealer for battery replacement.
WARNING!
DO NOT open the pool vacuum
and replace the battery by yourself. This could result in
severe or fatal injury and the warranty will be voided
as a result.
Make sure that the charging base is assembled on the
pool vacuum completely and their contact plates are
contacted properly
Contact dealer for replacement.
WARNING!
Using the wrong external adaptor
will result in damaging the pool vacuum / battery and
voiding the warranty as a result.
Charge the pool vacuum for at least 6 hrs. NOTE: if
any stains are found on the charging contact plates,
remove them by using a cotton bud soaked with lemon
juice or vinegar
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