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Help and tips for Wi-Fi and connectivity
If the software is unable to find your printer during setup, check the following conditions to resolve the issue.
Note: This printer only supports a 2.4 GHz Wi-Fi connection.
Potential Issue
Printer Wi-Fi setup mode timed out
Computer or mobile device too far
from printer
Computer connected to a
Virtual Private Network (VPN)
or remote work network
Bluetooth is turned off on your
computer or mobile device
Location is turned off on your
mobile device
Move printer properly to prevent ink leaks
1. T urn off the printer and remove the power cord.
3. Press down on the side of the printhead cover to
release the cover.
5. Pack the printer in a box (if available).
While moving the printer, keep it horizontal to
prevent ink leakage.
7. Connect the power cord and turn on the printer.
8
If the Wi-Fi light is off, the printer might not be in Wi-Fi setup mode.
Restart Wi-Fi setup mode:
for 5 seconds until the control panel buttons light up.
1. Press and hold
2. Press and hold
and
3. Wait for one minute. Close and reopen HP Smart, and then try connecting again.
Move your computer or mobile device closer to the printer. Your device
might be out of range of the printer's Wi-Fi signal.
Disconnect from a VPN before installing HP Smart software. You can't install
apps from the Microsoft Store when connected to a VPN. Connect to the VPN
again after finishing printer setup.
Note: Consider your location and the security of the Wi-Fi network before
disconnecting from a VPN.
Turn on Bluetooth for the computer or mobile device being used to complete
printer setup. For mobile devices, turn on Location services also.
Bluetooth and Location help the software find your network and printer.
Note: Your location is not being determined and no location information is
being sent to HP as part of the setup process.
2. Open the front door. Make sure the print carriage is all the
way to the left; if not, manually move it to the left.
4. Insert a cardboard restraint. Close the front door.
6. After unpacking, push down the blue latch to close the
printhead cover. Make sure the cover is properly closed.
For printer troubleshooting and videos, visit hp.com/support
Solution
for 5 seconds until the Wi-Fi light blinks blue.
hp.com/support/movingsmarttank
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