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Troubleshooting Guide
If there is an abnormality in the product, check the following items first before requesting for a
service center or calling the store.
A service cost will be charged if the appliance has a user related malfunction, or no malfunction
is found.
Following simple actions in the user manual may solve the problem.
CHECK
Weak or no suction and
vibration noise.
Cleaner is not working at
all?
Odor comes out of the
cleaner?
Hot air comes out, and
main body is hot?
It only vibrates, and there
is no suction.
Adaptor cord is defective
20
PLEASE PERFORM THE FOLLOWING ACTIONS
• Check if inlet or dust bin is blocked by any foreign objects or
debris that weaken the suction.
• Separate dust bin from the main body, and check if the filters are
dirty.
• Check that the switch is turned on.
• Check if battery level is low.
• Check if the operation procedure is correct according to the
instructions within this manual.
• Some odors are normal when the product is first operated and will
diminish within 3 months of normal operation.
• Odors can also be caused by old dust in the dust bin and filters
that has not been cleaned for some time. Empty, clean and wash
the dust bin and filters thoroughly before reusing the appliance.
• The air coming out of the outlet holes may be warm because it is
coming out after cooling the motor. This is normal.
• Because of the suction motor overheat prevention device, this
may occur when 1) dust bin is full, 2) filter or inlet is blocked, or 3)
it is used for a long time. Allow the unit to rest and cool for at least
40 minutes before attempting to operate again.
– Before using it again, clean the filter and dust bin.
– If the inlet is blocked, please remove the foreign object.
• The defective plug should be replaced by a qualified electrician.
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