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Problem
The dishes
aren't
drying.
10. GUARANTEES
Guarantees and limitations of liability
Products are guaranteed for a period of 36 months from the date of purchase, or from
the date of delivery to the customer's home. Depending on the country, this guarantee
consists of 24 to 36 months of validity for the legal compliance guarantee.
For countries that only implement a 24-month legal compliance guarantee, a 12-month
commercial guarantee is applied at the end of the first guarantee, and supplements it.
Guarantee application procedure
For the legal compliance guarantee
Please consult your retailer for information and/or to refer to their GTCs (General
Terms and Conditions of Sale).
For the commercial guarantee
Please go to the reception desk at your place of purchase with your proof of purchase
(e.g. sales receipt), the
product and the accessories it came with, and its original packaging, for all countries
other than France. It is important to have the date of purchase, the model and the serial
number or IMEI number to hand (this information is usually indicated on the product,
packaging, or on your proof of purchase). You'll need to bring back the product with
the accessories needed for its correct functioning (power supply, adapter, etc.). If your
claim is covered by the guarantee, the after-sales service may, within the limits of local
law, either:
• Repair or replace faulty parts.
• Exchange the returned product with a product that has, at the least, the same
features and that offers equivalent performances.
• Refund the product at the price stated on the proof of purchase.
Repaired or replaced products may include new and/or reconditioned hardware and
components.
Possible Causes
Improper loading.
Dishes are removed
too soon.
The wrong program
has been selected.
Use of cutlery with a
low-quality coating.
What to Do
Reload the dishes following the directions.
Do not empty your dishwasher immediately
after washing. Open the door slightly to
allow the steam to escape. Do not take the
dishes out until the inside temperature is
safe to touch. Unload the lower basket first
to prevent water dripping down from the
upper basket.
With a short program, the washing
temperature is lower which decreases the
cleaning performance. Choose a program
with a longer washing time.
Water drainage is more difficult with these
items. Cutlery or dishes of this type are not
suitable for washing in the dishwasher.
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