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16
Problem
EN
Burners will not cross
light each other.
"Paint" appears to be
peeling inside lid or
hood.
Burner output on
"high" setting is
too low. (Rumbling
noise and fluttering
blue flame at burner
surface.)
Infrared burner (if
equipped) flashes
back (during
operation the burner
abruptly makes
a loud "whoosh"
sound, followed by a
continuous blow-torch
type sound and grows
dim.)
www.napoleon.com
Possible Causes
Dirty or corroded cross light brackets.
Grease build-up on inside surfaces.
Lack of gas.
Supply hose is pinched.
Dirty or clogged orifice.
Spider webs or other matter in venturi tube.
Propane regulator in "low flow" state.
Ceramic tiles overloaded with grease
drippings and build-up. Ports are clogged.
Burner overheated due to inadequate
ventilation (too much grill surface covered
by griddle or pan.)
Cracked ceramic tile.
Leaking gasket surrounding the ceramic tile,
or a weld failure in the burner housing.
Solution
Clean or replace as required.
This is not a defect. The finish on the lid and
hood is porcelain, and will not peel. The peeling
is caused by hardened grease, which dries into
paint-like shards, that flake off. Regular cleaning
will prevent this. See cleaning instructions.
Check gas level in propane cylinder.
Reposition supply hose as necessary.
Clean burner orifice.
Clean out venturi tube.
Ensure lighting procedure is followed carefully.
All gas grill valves must be in the off position
when the tank valve is turned on. Turn tank on
slowly to allow pressure to equalize. See lighting
instructions.
Turn burner off and allow to cool for at least two
minutes. Relight burner and burn on high for at
least five minutes or until the ceramic tiles are
evenly glowing red.
Ensure that no more than 75% of the grill surface
is covered by objects or accessories. Turn burner
off and allow to cool for at least two minutes, then
relight.
Allow burner to cool and inspect very closely
for cracks. If any cracks are found, contact
your authorized Napoleon dealer to order a
replacement burner assembly.
Contact your authorized Napoleon dealer for
instructions on ordering a replacement burner
assembly.
N415-0560 JUL06.21
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