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Keep your manual with the serial number and the purchase justification (payment receipt) for
any type of reclamation.
Any reclamation against guarantee should be made by an
online declaration, via the www.service-gre.com website,
together with receipt of purchase.
You may be asked for photographs to justify the claim.
No returns of material will be accepted without previous
agreement. The client will support all costs of all returns of
goods, (packaging and transport).
AFTER VERIFICATION AND CONFIRMATION OF A
MANUFACTURING DEFECT
• The products that effectively show defects will be repaired or
will be replaced free of transport costs.
• An estimate will be provided for the products not included in the
guarantee. After the client has accepted the estimate the parts
will be delivered.
The guarantee is limited to the repair or replacement
of the defective part. It does not include, under any
circumstance, the payment of compensation for harm and
damages.
THE GUARANTEE IS NOT APPLICABLE IN THE FOLLOWING
SITUATIONS:
• Use of materials that do not comply to our instructions.
• Damages caused by mishandling or an installation not complying
with the instructions.
IMPORTANT:
Manufacturas Gré interchanges components in exchange for
others to be verified.
If, after the verification no anomaly or dysfunction is detected,
Manufacturas Gré reserves the right to invoice the client for the
cost for transport and other diverse expenses.
DURATION OF THE GUARANTEE:
• Sylvester pinewood treated with class IV autoclave has a
guarantee of 10 years against rot and the attack of insects.
• Liner: 2 years for the seams and water tightness in normal
conditions of use. The guarantee does not include: Ripping, tears,
breakages, stains (caused by pouring treatment products directly
into the water), stains linked to the growth of algae, stains related
to the decomposition of foreign bodies in contact with the liner,
Loose parts available for 5 years counting from the product invoicing date.
12
GUARANTEE
stains and decolouring resulting from the action of oxidising
products, colour maintenance and wear due to friction of the
material over diverse surfaces. Deformation of the liner that has
been left without water for 24 hours (never completely empty the
pool).
You should keep the label with the serial number of the liner
that is on the product and on its packaging. This number
and a sample of the liner will be required for any eventual
reclamation against the guarantee.
• Stainless steel stepladder: 2 years. In the case of a filtration due
to salt electrolysis, the guarantee will not cover the stepladder.
• Filter group: The pump has 2 years guarantee (electrical
problem), in normal conditions of use. The guarantee does not
cover breakage of parts (pump base/sand deposit, pre-filter cover,
multi-directional trap...), wear due to a poor connection, use of the
pump without water, wear due to abrasion or corrosion (the filter
group should be located in a cool and dry position, kept protected
from water splashing).
• Other components: 2 years.
THE FOLLOWING IS NOT INCLUDED IN THE GUARANTEE:
- Cuts in the liner
- The assembly and filter connection
- The assembly
- The filling with water
- Installation of the edges
- The wintering
- Maintenance
AFTER SALES SERVICE IN GUARANTEE:
(After justification and receipt of purchase)
• DELIVERY costs will be supported by the client.
• RETURN transport costs will be paid by Manufacturas Gré (for
those parts covered by the guarantee plan).
• Changing of wood after visual verification.
• Parts or components from Manufacturas Gré.
• Period for change: 8 business days In the context of replacing
a defective component, the disassembly and assembly is not the
responsibility of Manufacturas Gré.
AFTER SALES SERVICE WITHOUT GUARANTEE:
• Delivery / return costs will be supported by the client.
• The parts will be invoiced according to the current price list.
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