Troubleshooting
This section lists some problems that you might encounter while using
your phone. Some problems require that you call your service provider, but
most of problems you encounter are easy to correct yourself.
Symptom
Possible causes
No connection
Signal is weak or you're outside of
to the network
the carrier network.
Codes do not
When you want to change a security
match
code you have to confirm the new
code by entering it again.
The two codes that you have
entered do not match.
Function cannot
Not supported by
be set
Service Provider or registration
required.
Calls not
Dialing error or service limitations.
available
Calls not
Dialing error New SIM card inserted
available
Prepaid Charge limit reached
Phone cannot
On/Off key pressed too briefly.
be switched on
Battery is not charged.
Battery contacts are dirty.
Possible Corrective measures
Move to a window or open
space.
Check service provider coverage
map.
Contact your Service Provider.
Contact your Service Provider.
Check the number dialed and
check the reception. Contact
your service provider.
New network not authorized.
Check for new restrictions.
Contact Service Provider or
reset limit with PIN 2.
Press On/Off key for at least
two seconds.
Charge battery. Check charging
indicator in the display.
Clean the battery contacts.
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