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Troubleshooting
Warning! If there is any anomaly, unplug your appliance. Only a qualified electrician
or competent person may carry out troubleshooting.
If there is any anomaly during operation, check the following points before calling our approved
after sales service or a qualified professional.
Problem
Appliance does
not work.
Appliance
freezes or cools
too much.
Food is not
frozen enough.
Heavy
build-up
of frost on the
door seal.
Water on the
floor.
Appliance
surfaces are hot
when in use.
Door open
audible alarm
(depending on
model)
Unusual noises
Some noises may be heard during normal appliance operation (compressor operating
cycle, automatic defrosting, circulation of the refrigerating gas through the appliance,
etc.).
If you cannot find the cause of the anomaly, only call our approved after sales service
or a qualified professional.
Possible cause
The power cord is not plugged in
or is loose.
Fuse has blown or is defective.
Outlet is defective.
Temperature is set too cold
Temperature is not properly set.
Door was open for an extended
period.
A large quantity of warm food
was placed in the appliance
within the last 24 hours.
The appliance is near a heat
source.
The door seal is not sealing.
Water drain hole is blocked.
This is normal. Heat exchanger
parts are located in the
sidewalls.
The refrigerator and/or freezer
door stayed open too long
The appliance is not level.
The appliance is touching the
wall or other objects.
A component, e.g. a pipe, on the
rear of the appliance is touching
another part of the appliance or
the wall.
Solution
Connect the power cord.
Check fuse, replace if necessary.
Electrical malfunctions need to be repaired
by an electrician.
Turn the thermostat to a warmer setting
temporarily.
Please refer to the section on
setting the temperature.
Only open the door when necessary.
Turn the thermostat to a colder setting
temporarily.
Please refer to the installation location
section
Carefully warm the leaking sections of the
door seal with a hair dryer (on a cool
setting). At the same time, handle the
heated door seal with your hands to ensure
that the appliance seals.
Please refer to the "Care and cleaning"
section.
Wear gloves when touching the sidewalls if
necessary.
Close the door
Readjust the feet.
Move the appliance slightly.
If necessary, carefully bend the component
out of the way.
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