TROUBLESHOOTING
Problem
The rice cooker will not turn
on.
The rice cooker has a plastic
smell.
Food is undercooked, too
soft, or too hard.
Food boils over while
cooking.
Display shows Error Code
"E1\E3".
Display shows Error Code
"E2\E4".
If your problem is not listed, please contact Customer Support (see page 21).
CAN ICES-003 (B) / NMB-003 (B)
Make sure the rice cooker is plugged into a powered outlet.
Any rice cooker may have a plastic smell from the manufacturing process.
This is normal. Follow the instructions for a Test Run (page 10) to
decrease the plastic smell. If the plastic smell does not decrease, contact
Customer Support (see page 21).
Make sure the food to water ratio is correct.
Make sure you select the correct cooking function for the food you are
cooking.
Make sure the food to water ratio is correct.
Make sure the inner lid and steam cap are properly installed.
There is an open circuit in the temperature monitor. Contact Customer
Support (see page 21).
There is a short circuit in the temperature monitor. Contact Customer
Support (see page 21).
Possible Solution
EN
19