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Warranty
Thank you for purchasing this Sylvox product. We are glad to offer 12 months free warranty for you.
If you have any questions, please contact us via our after-sales email or website for assistance.
Customer Service Support:
Pre-sale：support@sylvoxtv.com
After-sale：service@sylvoxtv.com
Marketing：marketing@sylvoxtv.com
Website: www.sylvoxtv.com
Service Hotline: +1(866)979-5869 (Monday-Friday,9:00AM-5:00PM EST)
Warranty Policy
(1)
When returning an item, please note the following:
1.
Only items purchased directly from www.sylvoxtv.com and authorized resellers can be
returned, such as Amazon, Walmart, Newegg, Wayfair, Aliexpress, etc.
2.
We will not accept any return requests for products purchased from unauthorized third-party
suppliers.
3.
Customer must contact the original vendor with your order ID or purchase proof and the detail
of the product issue at service@sylvoxtv.com to request a return/refund/repair/replace before
returning products. Sylvox will provide you with the shipping label in the mail.
4.
Sylvox are responsible for all return shipping costs for quality problem.
5.
If there is no reason to return the product after installation and use, Sylvox shall have the right
to charge restocking fees of 20% of the product value. (Only accept applications for no reason
return within 7 days after arrival, and freight costs are the responsibility of the customer)
6.
Ensure that the item(s) you are returning is repackaged in the original condition with all the
documentation and accessories that came with it.
7.
If the returned product is not in original packaging: artificial damage causes to affect the
second sale, such as its appearance being damaged, the lack of accessories, etc., we will
deduct the corresponding expenses according to the situation.
8.
We will handle your request once getting your returning item.
(2)
How to return a product for a refund? (30 days money-back guarantee)
To return an item to Sylvox, Please contact the Sylvox team at service@sylvoxtv.com to
submit an after-sales application, we will provide you with the shipping label in the mail.
Please include your original order number or order proof in the email and ensure that the item
is returned within 30 days. No refunds will be issued until the item is received in its original
packaging (with its documentation and accessories).
(3)
Refunds
Once we receive and verify the condition of your product, a refund is initiated. The way your
refund is processed depends on your original payment method.
For credit or debit cards, refunds will be back to the card-issuing bank within 7-10 business
days of receipt of the returned item. Please contact the card-issuing bank with questions
about when the credit will be posted to your account.
(4)
What does the warranty not cover?
(a)
The wrong way of use and improper repair by the user caused the failure or damage.
(b)
Failure or damage caused by transportation, moving, and falling after purchase.
(c)
Other unavoidable external factors cause failure and damage.
(d)
Improper use of the equipment caused by water or other solution of damage.
(e)
Failure caused by a lightning strike or other electric system reasons
( f )
Damage caused by using power supply other than specified voltage.
30
Warranty Period:
*
Sylvox repairs the TV free of charge under the condition of the normal use of the instruction
manual within 12 months.
*
Sylvox warrants that this product conforms to the manufacturer's specifications and will be
free of defects in material and workmanship should any defect occur.
*
Sylvox will correct the defect subject to the following conditions:
(a)
Any defects caused or repairs required as a result of the abusive operation, negligence,
accident, shipment damages, improper delivery and installation, application, and use for
which this product was not intended as set forth in the user's manual or other applicable
Product documentation.
(b)
Any defects caused or repairs required as a result of any product that has been tampered
with, modified, adjusted, or repaired by any person other than Sylvox, a Sylvox authorized
service provider or a Sylvox authorized service center or dealer.
Any replacement of accessories, glassware, consumable or peripheral items required through
(c)
normal use of the Product, including but not limited to, earphones, remote controls, batteries,
etc.
(d)
Any cosmetic damage to the Product surface or exterior, including but not limited to that which
has been defaced or caused through normal wear and tear, improper shipping and handling,
or the use of chemical cleaning agents.
(e)
Any defects caused or repairs required as a result of damage caused by any external or
environmental conditions, including but not limited to, the use of incorrect voltage,
fluctuations or surges in transmission line/power line voltage, liquid spillage, or acts of nature
or God.
(f)
Warranty claims for Products returned with the altered, illegible, or missing model, factory
serial number, and UL markings.
Any Products used for rental, business, or commercial purposes.
(g)
(h)
Any installation, consumer instruction, delivery, setup, adjustment, and/or programming
charges.
(i)
A Product that is not installed following installation instructions is included with the Product.
(j)
Any signal reception problems (including antenna-related problems), images "burnt" into the
screen, signal noise or echo, interference or other signal transmission or delivery problems,
availability of third-party provided services or content (including, without limitation, image,
audio or video content).
No other entity other than Sylvox is authorized to extend, enlarge or transfer this warranty on
behalf of Sylvox.
The express warranties in this limited warranty are, in lieu of and, except to the extent
prohibited by applicable law, Sylvox disclaims all other warranties and conditions, express or
implied, whether arising by law, statute, by course of dealing, or usage of trade, including,
without limitation, implied warranties or conditions of all claims, whether based in contract,
negligence, strict liability or otherwise. Some states do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or exclusion may not apply to
you.
For any questions, feel free to contact us via service@sylvoxtv.com at any time!
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