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TROUBLESHOOTING
TROUBLESHOOTING
Problem
Solution
Cannot control the
y Check the remote control sensor on the product and try again.
TV with the remote
y Check if there is any obstacle between the product and the remote control.
control.
y Check if the batteries are still working and properly installed (
No image display
y Check if the product is turned on.
and no sound is
y Check if the power cord is connected to a wall outlet.
produced.
y Check if there is a problem in the wall outlet by connecting other products.
The TV turns off
y Check the power control settings. The power supply may be interrupted.
suddenly.
y Check if the Automatic Standby or Off Time feature is activated in the TIME
settings.
y If there is no signal while the TV is on, the TV will turn off automatically after 15
minutes of inactivity.
When connecting to
y Turn the TV off/on using the remote control.
the PC (HDMI/DVI),
y Reconnect the HDMI cable.
'No signal' or 'Invalid
y Restart the PC with the TV on.
Format' is displayed.
If Skype doesn't
y Check whether the Video Call Camera is properly connected to the USB port on
start
the TV.
y Check the network connection status.
If the Notification
y Check that your status is not set as "Do not disturb".
Window is not
y When using certain TV functions, incoming calls can't be received
displayed when a
(e.g. during a software update, etc.).
call is received
y Check 'Privacy Settings' is "Allow calls from people in my contact list only".
If there's echo (e.g.
y Change the home theater audio setting to stereo rather than surround.
when you hear your
y Reduce the speaker volume.
own voice played
y Too much echo in the room can decrease audio quality.
back through the
y Test microphone using the 'Echo / Sound Test Service'.
speakers)
If you're not able to
y Internet or network congestion can degrade video quality.
receive any video or
y Using wireless can also degrade video quality. We recommend using a wired
if it is of low quality
internet connection.
y Screen quality can decrease when using Zoom-In. We recommend you use
minimum zoom during video calls.
y Check whether the call quality information is marked as "critical". If this is the
case, video quality can be degraded.
If the call ends
y When certain TV functions are activated, the call may be disconnected. (e.g.
abruptly
Sleep timer, etc.)
y Do not unplug the Video Call Camera during a call.
If the Skype menu
y Connect the camera to your TV, then update the software. For details about
does not appear on
how to update the software, refer to your TV manual.
the Premium menu
Other issues
y Issues may arise from network congestion of problems with the Skype network.
y For further inquiries about Skype functions, visit www.skype.com.
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