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Proper cleaning, maintenance, and the use of clean, dry, quality fuel will prevent common operational problems. When
your Pit Boss® grill is operating poorly, or on a less frequent basis, the following troubleshooting tips may be helpful.
WARNING: Always disconnect the electrical cord prior to opening the grill for any inspection, maintenance,
cleaning, or service work. Ensure the grill is completely cooled to avoid injury.
PROBLEM
No Power Lights On The
Control Board
Fire in burn pot will not
light
Grill will not achieve
or maintain stable
temperature
The grill temperature at
low temp is still too hot
Actual temperature will
not adjust
Grill produces excess or
discolored smoke, food is
discolored from smoke
Frequent flare-ups
"ErH" Error Code
PIT BOSS® GRILLS
TROUBLESHOOTING
CAUSE
Not connected to power
source
Fuse blown on the control
board
Faulty control board
Auger not primed
Insufficient air flow through
burn pot
Lack of fuel, poor fuel
quality, obstruction in feed
system
Grill probe (sensor)
"P" Setting is too low
Grill Probe dirty
Grease build-up
Hardwood pellet quality
Burn pot is blocked
Insufficient air intake for fan
Cooking temperature
Grease build-up on cooking
components
The unit has overheated,
possibly due to grease fire
or excess fuel.
SOLUTION
Ensure unit is plugged into a working power source. Ensure a minimum 10 amp
service. Ensure all wire connections are firmly connected and dry.
Remove the access panel. Press in plastic tabs holding the control board in
place and carefully pull controller inside the hopper to release control board.
Check the fuse for a broken wire or if the wire has turned black. If yes, fuse
needs to be manually replaced.
Control Board needs to be replaced. Contact Customer Care for a replacement
part.
Before the unit is used for the first time or anytime the hopper is completely
emptied out, the auger must be primed to allow pellets to fill the auger tube.
If not primed, the igniter will timeout before the pellets reach the burn pot.
Follow Auger Priming Procedure.
Check burn pot for ash build-up or obstructions. Follow Care and Maintenance
instructions for ash build-up. Check fan. Ensure it is working properly and air
intake is not blocked. Follow Care and Maintenance instructions if dirty. Check
auger motor to confirm operation, and ensure there is no blockage in the
auger tube. Once all the above steps have been done, start the grill and wait
for 10 minutes. Check that the flame produced is bright and vibrant.
Check hopper to check that fuel level is sufficient, and replenish if low. Should
the quality of hardwood pellets be poor, or the length of the pellets too long,
this may cause an obstruction in the feed system. Remove pellets and follow
Care and Maintenance instructions.
Check status of Grill Probe (Sensor). Follow Care and Maintenance instructions
if dirty. Contact Customer Care for a replacement part if damaged.
Push the "P" SET button and increase the "P" setting.
Check status of Grill Probe. Follow Care and Maintenance instructions if dirty.
Follow Care and Maintenance instructions.
Remove moist hardwood pellets from hopper. Follow Care and Maintenance
instructions to clean out. Replace with dry hardwood pellets.
Clear burn pot for moist hardwood pellets. Follow Auger Priming Procedure.
Check fan. Ensure it is clean, working properly, and air intake is not blocked.
Follow Care and Maintenance instructions if dirty.
Attempt cooking at a lower temperature. Grease does have a flash point. Keep
the temperature under 176°C / 350°F when cooking highly greasy food.
Follow Care and Maintenance instructions.
Press and hold the Power Button for three seconds to turn the unit off, and al-
low grill to cool. Follow Care and Maintenance instructions. After maintenance,
remove pellets, and confirm positioning of all component parts. Once cooled,
press the Power Button to turn the unit on, then select desired temperature. If
error code still displayed, contact Customer Care.
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