Hisense RVCL144AB HSN Mode D'emploi page 23

FAQS
In case of malfunction, please refer to the following table.
FAQs ROBOT AND CHARGING STATION
Problem Cause
1. The power switch is not
The appliance is
turned on while charging.
not charging.
2. The appliance and charging
terminals are not in full
contact.
1. The appliance is covered
by wires on the ground,
dropping curtain fabric or
blankets are obstacle.
The appliance
2. Side brush and brush roll,
gets stuck.
etc. get stuck, and the
appliance cannot run
normally.
1. The appliance does not
Not cleaned
have enough battery
completely, and
power.
recharge it.
1. The power switch is not
No cleaning
on.
according to the
2. Scheduled appointment is
scheduled time.
cancelled.
1. The mop holder magnet
After the mop
holder is installed,
2. There's no water in water
the appliance
tank.
is non-operational.
3. The appliance base outlet
hole is blocked.
1. The ground is slippery.
The appliance has
2. Wires, shoes and other
missed sweeps,
objects placed on the
there is no plan for
cleaning, and the
normal operation of the
map in app shows
appliance.
irregularly.
3. Cleaning is interrupted
halfway.
1. The power switch is not
turned ON.
Appliance does
2. Low battery.
not work.
3. Wheels are stopped and
the three groups of drop
sensors are in a falling
state.
1. There is obstacle ahead.
Appliance retreats.
2. Bumper rail is clamped.
EN-21
Solution
1. Power on the appliance.
2. Make sure the appliance is fully
in contact with the charging
terminal.
1. The appliance will
automatically start the escape
mode. If it is not out of trouble,
it needs manual help.
2. Clean the windings on the side
brush and restart it. If not,
contact the post-sales
department.
1. Charge the appliance and
for future leave feature
Resume from breakpoint
on ON status.
1. Turn on the power switch
of appliance.
2. Reset and make schedule.
1. Contact the aftersales
service center.
2. Add water.
3. Clear water outlet and
tank filter.
1. If the floor is wet, dry it
before use.
2. Minimize ground items as
much as possible.
3. Do not move or block the
appliance during work.
1. Turn ON the power switch.
2. Charge the appliance.
3. Place the appliance close to
the ground.
4. Contact post-sales service
center.
1. Clear the front obstacles.
2. Tap the bumper rail to check
for if there is foreign matter
stuck.
FAQs APP
Problem Cause Troubleshooting
Judge if the mobile
phone is access to
network;
Disconnection Judge if the router
App displays
between the works normally; The
disconnection.
mobile phone and cleaner is required
the appliance. to be powered; The
Wi-Fi configurations
of the equipment
are cleared;
The Wi-Fi password
or network is
changed.
Network busy; Poor
Wi-Fi signal
Network
reception of the
Slow App
connection is not
mobile phone; The
operation.
so smooth.
network bandwidth
is not so adequate.
The QR code of The hardware Change mobile
the mobile configurations of phones for
phone itself the mobile phone confirmation.
cannot be are very low, the
scanned by camera has no
App. focus function.
2400-2483.5MHz, WIFI MAX RF POWER: 20 dBm,
BLUETOOTH MAX RF POWER: 10 dBm
This marking indicates that this product should not be
disposed with other household wastes throughout the
EU. To prevent possible harm to the environment or
human health from uncontrolled waste disposal, recycle
it responsibly to promote the sustainable reuse of material
resources. To return your used device, please use the
return and collection systems or contact the retailer where
the product was purchased. They can take this product for
environmentally safe recycling.
EN-22
Solution
The mobile phone shall be
accessed to network once
again;
Re-start the router; Power
on the cleaner once again;
Add new appliances into
App;
After system start-up, long
press "Wi-Fi" 3 seconds
and release it after a tick
sound is heard; clear all
Wi-Fi configurations of the
cleaner and add household
electrical appliances once
again for operation.
Re-start the router and
reduce the number of
access users;
Check the settings of the
mobile phone itself;
Broaden network
bandwidth.
Change mobile phones
and scan;
Add appliance by product
category.