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Trouble Shooting
Whenever there is a problem with the appliance, check if you can solve it following
the tables below. If the problem persists, please contact the customer service.
Description
Appliance does
not start
Door can´t be
opened
Water leakage
Detergent residues
in the detergent
dispenser
Indicator or
display does not
work
Abnormal noise
Error Codes
Description
Possible cause
Door is not closed
properly. Clothes are
stuck.
Safety protection is
activated.
Connections
are not tight
enough.
Detergent is
damp and/or
clotted.
PC board or harness
have connection
problems.
Fixing bolts still in place.
Floor is not solid or
level.
Possible cause
Door is not closed properly
Water injecting
problem during
wash cycle.
Overtime water draining
Water overflow
Others
Solution
Close the door properly
and restart.
Check the laundry.
Disconnect the power
and restart.
Check and fasten the water inlet
pipe.
Check and clean the outlet hose.
Clean and wipe the
detergent dispenser dry.
Switch off the power and
check if the mains plug is
connected properly.
Check if the fixing bolts
have been removed
Make sure the appliance is
installed on a solid and
level floor.
Solution
Close the door properly
and restart.
Check if the water pressure is
high enough. Straighten the
water pipe. Clean the inlet
valve filter.
Check the drain hose for blockage.
Restart the appliance.
Restart the appliance. If
problem persists, please
contact the customer service.
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