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troubleshooting
TROUBLESHOOTING
Samsung works hard to ensure that you don't have problems with your new electric range. If you run into
unexpected trouble, look first for a solution in the table below. If, after trying the suggested solution, you're
still having trouble, call Samsung at 1-800-SAMSUNG (1-800-726-7864).
PROBLEM
The range is not
level.
The appliance
must be accessed
for servicing and
cannot be moved
easily.
The oven control
beeps and displays
and F error code.
The surface units
will not maintain
a rolling boil or
will not cook fast
enough.
The surface units
will not turn on.
63_ Troubleshooting
NE595R1ABSR_AC_DG68-00435A-03_EN.indd 63
POSSIBLE CAUSE
The appliance has been installed
improperly.
The floor is sagging or sloping.
The kitchen cabinets are not
properly aligned and make the
range appear lopsided.
The kitchen cabinets are not
square and are too close to
the range. There isn't enough
clearance.
Carpet is interfering with
movement of the range.
You have a function error code.
CODE
CAUSE
-SE-
Shorted key
E-27
Oven sensor opened
E-28
Oven sensor shorted
E-08
Oven heating error
E-0A
Oven heating over
E-0E
Door locking error
E-0C Partition error
E-81
Sub PCB
Communication error
E-83
Main PCB
Communication error
You may be using inappropriate
cookware.
In some areas, the power (voltage)
may be low.
A fuse in your home may be blown
or the circuit breaker tripped.
The cooktop controls are set
improperly.
SOLUTION
• Place the oven rack in the center of the
oven. Place a level on the oven rack.
Adjust the leveling legs at the base of the
range until the oven rack is level.
• Insure the floor is level and strong and
stable enough to adequately support the
range.
• Contact a carpenter to correct the
situation.
• Ensure the cabinets are square and
provide sufficient room for installation.
• Contact a builder or installer to make the
appliance accessible.
• Provide sufficient space so the range can
be lifted over the carpet.
• Press the CLEAR/OFF pad and restart
the oven. If the problem persists,
disconnect all power to the range for at
least 30 seconds and then reconnect the
power. If this does not solve the problem,
call for service.
• Use pans which are flat and match the
diameter of the surface unit selected.
• Cover the pan with a lid until the desired
heat is obtained.
• Replace the fuse or reset the circuit
breaker.
• Check to see the correct control is set for
the surface unit you are using.
2013-05-23
5:59:58
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