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Problem
Possible cause
Areas of
Food spillover was not
discoloration on the
cleaned.
cooktop.
The surface is hot and the
model features a light-
colored cooktop.
The surface unit
The element will cycle on
frequently cycles
and off to maintain the
on and off.
power setting.
The surface unit
This is normal. The unit is still on and hot.
stops glowing when
changed to a lower
setting.
NE63T811_AA_DG68-01212A-00_EN.indd 49
Solution
Refer to the section on the
Scratches or
care and cleaning of the
abrasions on the
glass cooktop on page 43.
cooktop surface.
This is normal. The surface
may appear discolored
when it is hot. This is
temporary and will
disappear as the glass
cools.
This is normal operation,
and not a system failure.
Use the range as usual.
Brown streaks or
specks.
Problem
Possible cause
The cooktop is being
cleaned improperly.
Cookware with rough
bottoms was used on the
cooktop or there were
coarse particles (e.g., salt or
sand) present between the
cookware and the surface
of the cooktop.
Cookware has been slid
across the cooktop surface.
Boilovers have been cooked
onto the surface.
Solution
Scratches are not
removable. Tiny scratches
will become less visible in
time as a result of cleaning.
Use ceramic glass top
cleaning cream. Do not
use chemical or corrosive
agents. These agents may
damage the surface of the
product.
To avoid scratches, follow
the recommended cleaning
procedures. Make sure
cookware bottoms are
clean before use, and use
cookware with smooth
bottoms.
•
Wait until the surface
cools down. Then,
use a single-edge
razor-blade scraper at
approximately a 45°
angle against the glass
surface to remove the
soil.
•
See the section on the
care and cleaning of
the glass cooktop on
page 43.
English 49
2020-03-24
7:09:54
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