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Heavy soil, dark streaks, specks and discoloration
Cooktop Polishing Creme or nonabrasive cleanser:
Rub product into soil with a damp paper towel or soft cloth.
Continue rubbing until white film disappears.
Burned-on soil
Cooktop Polishing Creme and Cooktop Scraper:
Rub creme into soil with damp paper towel. Hold scraper as
flat as possible on surface and scrape. Repeat for stubborn
spots. Polish entire cooktop with creme and paper towel.
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Nothing will operate
Has a household fuse blown, or has a circuit breaker
tripped?
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
Is the cooktop wired properly?
See Installation Instructions.
Cooktop will not operate
Is the "All Off" cooktop lockout set?
See "All Off/Lock" section
Is the cooktop beeping continuously?
Wipe debris from the control panel surface.
Has one or more burners stopped working during use?
Allow the cooktop to cool down for 30 minutes then turn the
burner on again.
Excessive heat around cookware on cooktop
Is the cookware the proper size?
Use cookware about the same size as the surface cooking
area, element or surface burner. Cookware should not extend
more than ½" (1.3 cm) outside the cooking area.
Do cooktop surfaces become hot?
REMEMBER: When cooktop is in use, the entire cooktop
area may become hot.
Cooktop has flashing lights
Are the lights on the cooktop flashing on and off?
All cooktop control panel lights flash on and off, indicating
that one or more keys are permanently pressed.
All cooktop control panel lights On
Metal marks from aluminum and copper
Cooktop Polishing Creme:
Clean as soon as cooktop has cooled down. Rub creme into
surface with a damp paper towel or soft cloth. Continue
rubbing until white film disappears. The marks will not totally
disappear but after many cleanings become less noticeable.
Tiny scratches and abrasions
Cooktop Polishing Creme:
Rub creme into surface with a damp paper towel or soft
cloth. Continue rubbing until white film disappears. Scratches
and abrasions do not affect cooking performance and after
many cleanings become less noticeable.
Do not use steel wool, abrasive powder cleansers, chlorine
bleach, rust remover or ammonia because damage may occur.
TROUBLESHOOTING
Follow the steps below.
1. Make sure the cooktop controls are OFF.
2. Clean the cooktop touch control panel thoroughly. See
3. If the cooktop lights continue to flash, disconnect power
4. After 1 minute, reconnect power or plug in the cooktop.
5. If the lights continue to blink on and off, call for service.
Cooktop cooking results not what expected
Is the proper cookware being used?
See "Cookware" section.
Is the appliance level?
Level the appliance. See the Installation Instructions.
Does it appear to take longer to cook food at a certain
power level than usual, or some power levels do not
perform as well as usual?
The cooktop regulates the temperature of the internal
components and automatically reduces the power of all the
elements in use without any visual or audible feedback. Allow
the cooktop to cool down for 30 minutes to resume normal
cooking performance. See "To Use" in the "Cooktop
Controls" section.
All cooktop control panel lights Off
"General Cleaning" section.
or unplug the cooktop.
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