Xerox CopyCentre C123 Guide D'installation Rapide page 5

Scan to Email Troubleshooting
For internal corporate mail servers, substitute the word "Corporate" for "ISP" in the following
troubleshooting table.
Symptom Possible Cause
SMTP error at Incorrect Mail Server or
multifunction Host Name
device
Incorrect settings in
Microsoft Outlook
Express
Incorrect multifunction
device email
address entered
ISP requires SMTP
authentication to their
mail server
ISP does not allow mail
on the standard port
number 25
ISP requires login to the
email account via
Microsoft Outlook
Express before allowing
mail to be sent
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Resolution/Validation
Validate that the correct ISP mail server name has been entered in the
SMTP Host Name field.
Verify that you can access the ISP mail server from within Microsoft
Outlook Express and that all settings are correct.
Verify that the device is using the correct email address in the
From: field. The Email address must match what the ISP's mail server
is expecting.
Check with your ISP to determine if this is a requirement. If so, enable
SMTP authentication for the multifunction device via CentreWare
Internet Services.
Check with your ISP to determine if this is the problem. Ask if they can
accept mail on another port number. If so, change the SMTP port
number for the multifunction device via CentreWare Internet Services.
Check with your ISP to determine if this is a requirement. If so, login to
the Microsoft Outlook Express account, and then try sending the email.
If this is successful, you can set Outlook Express to check email every
5 or 10 minutes for the multifunction device's email account.
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Xerox WorkCentre
3
Pro 123/128/133
Quick Scan to Email Setup