Hoover HWF5513E Mode D'emploi page 32

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40000400 English.qxd 26/08/2003 13:15 Page 32
Customer Service
The appliance is covered by a certificate of guarantee which allows you free use
of the Hoover Technical Support Service except for the price of the call, for a
period of one year from the date of purchase. Remember to send off the
guarantee certificate for validation within 10 days of the date of purchase.
You should retain the receipt issued by the retailer when you purchased the
machine to show to the call out engineer, should you need to consult one.
If your washing machine shows signs of a defect or is not working properly, before
you contact Service we recommend you carry out the checks detailed within the
Trouble shooting section.
If the problem with the machine persists after completing all the recommended
checks, please call the Hoover Service Support.
For the cost of a telephone call, you will be connected directly to a Hoover
Support Service. It is important you tell the advisor your product's model number
and serial number, which you will find on the rating label (16 characters, beginning
with the number 3), found on the front of the washing machine (door area). By
doing this, your enquiry will be responded to more efficiently.
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