Frequently asked questions
If the appliance does not work or does not work properly, first check the list below or visit the
Philips website at www.philips.com/welcome. If the problem is not mentioned in this list or on the
internet, the appliance probably has a defect. In that case we advise you to take the appliance to
your dealer or to an authorised Philips service centre.
Question
Why doesn't the
appliance work?
Can I clean all
removable parts in the
dishwasher?
What does 'pulse'
mean?
Can I pour boiling hot
liquids into the
blender jar?
Why does the motor
produce an unpleasant
smell during
processing?
The appliance stopped
running because the
blade unit is blocked.
What should I do?
Why does the fruit
juice or soy milk
contain a lot of pulp
or skins?
The blender jar leaks.
What should I do?
All manuals and user guides at all-guides.com
Answer
This appliance is equipped with a safety system. The appliance does not
work if the blender jar with lid, the chopper bowl with lid (specific types
only) or the mill beaker (specific types only) are not assembled correctly
on the motor unit or are not assembled at all. Check if you have
assembled the blender jar with lid, the chopper bowl with lid or the mill
beaker correctly (see the various sections in this user manual). Set the
control knob to 0 first.
Yes, except the motor unit and the coupling unit of the chopper (specific
types only).
When you turn the control knob to the pulse setting, the appliance runs
at its highest speed as long as you keep the knob in this position. Use the
pulse setting if you want to have more control over the processing jobs.
No, let hot liquids cool down to 80°C/175°F to avoid damage to the jar.
It is common for a new appliance to give off an unpleasant smell or emit
some smoke the first few times it is used. This phenomenon stops after
you have used the appliance a number of times. The appliance may also
give off an unpleasant smell or emit some smoke if it has been used too
long. In this case, set the control knob to 0 and let the appliance cool
down for 60 minutes.
Set the control knob to 0 and use a spatula to dislodge the ingredients
that block the blade unit. We also advise you to process a smaller
quantity.
To prevent pulp and skins from ending up in your drink, make sure that
the filter (specific types only) is placed properly in the jar, the lid is closed
and the measuring cup is inserted in the lid.
Set the control knob to 0 and pour out the ingredients. Make sure that
the sealing ring is properly in place on the blade unit. Also make sure
that the blade unit is assembled correctly.
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