TROUBLESHOOTING
Symptom
Remedy
"COPY PRO" appears.
A copy-protected file is played.
"NO MUSIC" appears.
Connect a USB device that contains playable audio files.
"NA DEVICE" appears.
Connect a supported USB device, and check the
connections.
"iPod ERROR" appears.
• Reconnect the iPod.
• Reset the iPod.
Noise is generated.
Skip to another track or change the disc.
Tracks do not play back as you
Playback order is determined when files are recorded.
intended them to play.
"READING" keeps flashing.
Do not use too many hierarchical levels or folders.
Elapsed playing time is not correct.
This is caused by how the tracks are recorded.
Correct characters are not
This unit can only display uppercase letters, numbers,
displayed (e.g. album name).
and a limited number of symbols.
"ADD ERROR"
New station creation is unsuccessful.
"SEARCH ERROR"
"CHECK DEVICE"
Check the Pandora application on your device.
"NO SKIPS"
The skip limit has been reached.
"NO STATIONS"
No stations are found.
"STATION LIMIT"
The number of registered stations has reached its limit.
Retry after deleting unnecessary stations from your
device.
"UPGRADE APP"
Make sure you have installed the latest version of the
Pandora application on your device.
"CONNECT ERROR"
Communication is unstable.
"RATING ERROR"
Registration of thumbs up/thumbs down has failed.
"LICENSE ERROR"
You try to access from a country which Pandora is not
deliverable.
22
Symptom
Remedy
Station cannot be
If "Explicit Content" in [Account Settings] is checked in
selected.
the web version of iHeartRADIO, custom stations become
unavailable.
"CANNOT CREATE"
Custom station name creation is unsuccessful.
"CANNOT SAVE"
Addition to the favorite category failed.
"DISCONNECTED"
Check the connection to the device.
"NO SKIPS"
The skip limit has been reached. Retry later.
"NO STATIONS"
No stations are found.
"NOT CONNECTED"
Link to the application is impossible.
"IHEARTLINK UP"
Make sure you have installed the latest version of the iHeart
Link for KENWOOD application on your device.
"PLEASE LOGIN"
You haven't log in. Log in again.
"STATION NOT
Broadcast from the station is over.
AVAILABLE"
"STATION NOT
No station is selected.
SELECTED"
"STREAM ERROR"
Broadcast data is interrupted.
"THUMB FAILED"
Registration of Thumbs Up/Down has failed.
"TIMED OUT"
The request has resulted in time-out.
"CH LOCKED"
The selected channel is locked. Enter the correct pass code to
unlock. ( 13)
"CHAN UNSUB"
The selected channel is unsubscribed.
Call 1-866-635-2349 or 1-877-438-9677 to subscribe.
"CH UNAVAIL"
The selected channel is unavailable.
"CHECK ANTENNA"
Check the antenna and its connection are in good condition.
"CHECK TUNER"
Make sure the SiriusXM Vehicle Tuner is connected to the
unit.