Service And Repair - Vollrath ServeWell 38002 Manuel De L'opérateur

CLEANING
WARNING
Electrical Shock Hazard
Do not spray water or cleaning products. Liquid could contact
the electrical components and cause a short circuit or an
electrical shock.
NOTICE: Do not immerse the cord, plug or equipment in liquid.
NOTICE: Do not use abrasive materials, scratching cleaners or
scouring pads to clean this equipment. They could damage
the finish.
NOTICE: Use only a mild solution of dish detergent and warm water.
Rinse thoroughly. Soap could corrode the surface of the
equipment.
TROUBLESHOOTING
Problem
One well does not get as hot as the
others.
Elements burn out after a short time. Improper voltage.
Drains leak.
Wells heats when thermostat dial is
in off position.
Wells do not get hot enough.

SERVICE AND REPAIR

Serviceable parts are available on Vollrath.com.
To avoid serious injury or damage, never attempt to repair the unit or replace a damaged power cord yourself. Do not send units directly to
The Vollrath Company LLC. Please contact Vollrath Technical Services for instructions.
When contacting Vollrath Technical Services, please be ready with the item number, model number (if applicable), serial number, and proof of
purchase showing the date the unit was purchased.
WARRANTY STATEMENT FOR THE VOLLRATH CO. L.L.C.
This warranty does not apply to products purchased for personal, family or household use, and The Vollrath Company LLC does not offer a written
warranty to purchasers for such uses.
The Vollrath Company LLC warrants the products it manufactures or distributes against defects in materials and workmanship as specifically
described in our full warranty statement. In all cases, the warranty runs from the date of the end user's original purchase date found on the receipt.
Any damages from improper use, abuse, modification or damage resulting from improper packaging during return shipment for warranty repair will
not be covered under warranty.
For complete warranty information, product registration and new product announcement, visit www.vollrath.com.
www.vollrath.com
Might be Caused By
Thermostats could be out of calibration.
Bumping or jarring can cause the
thermostats to be out of calibration.
Obstruction in the drain valve.
There may be a problem with the
thermostat.
Too much water in the water pan.
Water was not properly pre-heated.
Power supply may be inadequate.
The Vollrath Company, L.L.C.
1236 North 18th Street
Sheboygan, WI 53081-3201 U.S.A.
Main Tel: 800.624.2051 or 920.457.4851
Main Fax: 800.752.5620 or 920.459.6573
Customer Service: 800.628.0830
Canada Customer Service: 800.695.8560
To maintain appearance and increase the service life, this equipment
should be cleaned at least daily.
1. Remove all the food product containers.
2. Unplug the equipment and let it cool completely.
3. Carefully drain water from the wells.
4. Wipe the entire interior of each water pan and well with a clean,
damp cloth.
5. If using soap, immediately and completely rinse this equipment with
clean water.
Course of Action
To test, when the unit is cold, slowly turn the heat control knob from
the off position to full on. You should hear a "click" at about the
second or third position. If the click is heard much later, the
thermostats are out of calibration and must be replaced.
Check the power supply and rated voltage on the nameplate to verify
the equipment is connected to the proper voltage.
Check for obstructions preventing the drain valve from closing.
Contact Vollrath Technical Services.
See Operation section in this manual for appropriate water level.
See the Operation section in this manual for instructions.
Check the power supply and rated voltage on the nameplate to verify
the equipment is connected to the proper voltage. Equipment will
not perform properly if the supply voltage is incorrect.
Technical Services
techservicereps@vollrathco.com
Induction Products: 800.825.6036
Countertop Warming Products: 800.354.1970
Toasters: 800-309-2250
All Other Products: 800.628.0832
©
2019 The Vollrath Company L.L.C. Part No. 350721-1 ml 10/25/19