Troubleshooting Guide; Error Codes - Hatco AWD Série Manuel D'installation Et D'utilisation

TROUBLESHOOTING GUIDE

WARNING
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
Symptom
Unit is not working at all.
Unit does not dispense
water.
Water not hot enough.
Water is not dispensed at
the designated preset
amount.

Error Codes

There are four error codes that may show in the display:
E1: Indicates that the display temperature is out of range or
display temperature probe is malfunctioning. Contact
Authorized Service Agent or Hatco for assistance.
E2: Indicates that the control temperature is out of range or
control temperature probe is malfunctioning. Contact
Authorized Service Agent or Hatco for assistance.
E3: Indicates that the low water probe has not been satisfied.
The heating elements are not yet submersed. Check water
supply and water shut-off valve.
H2O: Indicates that the inlet water solenoid has been running
continuously for an excessive period of time. Check for
problems with the water supply or internal water leak.
Probable Cause
Unit not turned on.
Unit not plugged in.
Circuit breaker tripped.
Low-water cut-off activated.
POWER ON/OFF (I/O) switch is defective.
Drain valve handle is in the open (vertical) position.
Water supply is shut off.
Dipswitch settings are incorrect.
High temperature safety switch was activated.
Temperature setpoint is set too low.
Heating element(s) are defective.
Incorrect (low) voltage supplied.
The unit is programmed to dispense the improper
amount of water.
ELECTRIC SHOCK HAZARD: Turn OFF power switch,
unplug power cord, and allow unit to cool before
performing any cleaning, adjustments, or maintenance.
move POWER ON/OFF (I/O) switch to the ON (I)
position.
Plug unit into proper power supply.
Reset circuit breaker. If circuit breaker continues to trip,
Contact Authorized Service Agent or Hatco for
assistance.
make sure the unit is supplied with water.
Contact Authorized Service Agent or Hatco for
assistance.
make sure the drain valve handle is in the closed
(horizontal) position.
Check to make sure the water supply is on.
See "Programming the Dispenser" in the OPERATION
section.
See "Resetting the High Temperature Safety Switch" in
the mAINTENANCE section.
See the "Changing Temperature Setpoint" procedure in
the OPERATION section.
Contact Authorized Service Agent or Hatco for
assistance.
Contact Authorized Service Agent or Hatco for
assistance.
See the "Changing Dispense Time" procedure in the
OPERATION section.
Troubleshooting Questions?
If you continue to have problems resolving an issue, please
contact the nearest Authorized Hatco Service Agency or Hatco
for assistance. To locate the nearest Service Agency, log onto
the Hatco website at www.hatcocorp.com and click on
Find Service Agent, or contact the Hatco Parts and Service
Team at:
Telephone: 800-558-0607 or 414-671-6350
e-mail: partsandservice@hatcocorp.com
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English
WARNING
Corrective Action
Form No. AWDm-1016