Clear Paper Jams - HP Photosmart C6200 All-in-One Série Guide D'utilisation

Solution: Turn off the HP All-in-One, the computer, and the router. Wait a few seconds. Turn
on the router first, and then turn on the HP All-in-One and the computer.
Cause: The HP All-in-One and computer are not connected to the same network.
Solution: Try accessing the Embedded Web Server on the HP All-in-One. To find the IP
address, print a network configuration page.
The Printer not Found screen appears during installation
Cause: The HP All-in-One is not turned on.
Solution: Turn on the HP All-in-One.
Cause: You do not have an active network connection.
Solution: Make sure you have an active network connection.
To make sure your network connection is active
1. If the connections are secure, turn off the power on the HP All-in-One, and then turn it on
again. Press the On button on the control panel to turn the HP All-in-One off, and press it
again to turn the device on. Also, turn off the power on your router or hub, and then turn it
on again.
2. Check the cable connections from the HP All-in-One to your gateway, router, or hub to
ensure connections are secure.
3. Make sure the HP All-in-One is connected to the network with a CAT-5 Ethernet cable.
Cause: Cables are not connected properly.
Solution: Check the following cables to ensure they are connected properly:
• Cables between the HP All-in-One and the hub or router
• Cables between the hub or router and your computer
• Cables to and from your modem or HP All-in-One Internet connection (if applicable)
Cause: A firewall, anti-virus, or anti-spyware application is preventing the HP All-in-One from
accessing your computer.
Solution: Uninstall the HP All-in-One software, and then restart your computer. Temporarily
disable anti-virus or anti-spyware applications, and then reinstall the HP All-in-One software.
You can re-enable your anti-virus or anti-spyware applications after installation is complete. If
you see firewall pop-up messages, you must always accept or allow the pop-up messages.
If the screen still appears, try uninstalling the HP All-in-One software, restarting your computer,
and temporarily disabling your firewall before reinstalling the HP All-in-One software. You can
re-enable your firewall application after installation is complete. If you still see firewall pop-up
messages, you must always accept or allow the pop-up messages.
For more information, see the documentation provided with the firewall software.
Cause: A Virtual Private Network (VPN) is preventing the HP All-in-One from accessing your
computer.
Solution: Try temporarily disabling the VPN before proceeding with the installation.
NOTE:

Clear paper jams

If the HP All-in-One has a paper jam, check the Two-sided printing accessory.
The HP All-in-One functionality will be limited during VPN sessions.
Clear paper jams 29