Warranty; Warranty Period; Warranty Coverage; Exclusion - Invoxia NVX 200 Manuel Utilisateur

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Warranty

This warranty relates to the telephone and not its accessories (power adapter, telephone
cable).

Warranty Period

This telephone, when new, comes with a 12-month warranty. The Warranty Period starts on
the date of purchase of the telephone.
The Warranty will be honored on presentation of the original bill or receipt, provided the
date of purchase and the unit type are indicated.

Warranty Coverage

In the event of malfunction or defect during the Warranty Period, the authorized After Sales
Team will unilaterally decide whether or not to proceed with the repair or replacement of
the telephone in whole or in part.
Spare parts that may be used during repair may be parts which have been reworked. The
original purchase date determines the start date of the Warranty Period. The Warranty
Period is not extended if we repair or exchange the phone through our After Sales Team.

Exclusion

Damage or defects caused through misuse or mishandling of the phone and through the use
of accessories other than those originally included with the telephone or not recommended
in this User Guide are not covered by this Warranty.
The Warranty does not cover damage caused by external factors such as lightning, water or
fire or any other damage caused during transportation.
No warranty can be claimed if the phone is repaired, altered or modified by the purchaser or
any other repairer who is not officially approved and qualified.

Procedure

Invoxia warrants that returns will be processed between 4 to 8 weeks. Be sure to return the
full product in its original packaging and in perfect condition. Any returns not meeting these
conditions will be refused.
All returns must be authorized in advance by invoxia, whose After Sales Team will issue you
with a return reference. The return form must be printed out and attached to the returned
product.
Invoxia reserves the right to determine in good faith if all these conditions are met. Upon
receipt of the returned product invoxia will send an e-mail to confirm its receipt.

Contact

To get support on your product, visit support.invoxia.com or send an email to
support@invoxia.com
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