LG WM3997H A Serie Manuel D'utilisation page 39

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WARRANTY
PROCEDURE FOR RESOLVING DISPUTES(FOR CANADIAN PRODUCTS):
EXCEPT WHERE PROHIBITED AT LAW, ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO
THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN
A COURT OF GENERAL JURISDICTION. EXCEPT WHERE PROHIBITED AT LAW, YOU AND LG BOTH IRREVOCABLY AGREE TO WAIVE
THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to "LG" mean LG Electronics Canada, Inc., its parents, subsidiaries and
affiliates, and each of their officers, directors, employees, agents, beneficiaries, predecessors in interest, successors, assigns and
suppliers; references to "dispute" or "claim" shall include any dispute, claim or controversy of any kind whatsoever (whether based in
contract, tort, statute, regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or relating
in any way to the sale, condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in writing at least 30 days
in advance of initiating the arbitration by sending a letter to LGECI Legal Team at 20 Norelco Drive, North York, Ontario, Canada M9L
2X6 (the "Notice of Dispute"). You and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The
notice must provide your name, address, and telephone number; identify the product that is the subject of the claim; and describe the
nature of the claim and the relief being sought. If you and LG are unable to resolve the dispute within 30 days of LG's receipt of the
Notice of Dispute, the dispute shall be resolved by binding arbitration in accordance with the procedure set out herein. You and LG
both agree that, during the arbitration proceeding, the terms (including any amount) of any settlement offer made by either you or LG
will not be disclosed to the arbitrator until the arbitrator determines the dispute.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during the 30 day period after LG's
receipt of the Notice of Dispute, you and LG agree to resolve any claims between you and LG only by binding arbitration on an
individual basis, unless you opt out as provided below, or you reside in a jurisdiction that prevents full application of this clause in
the circumstances of the claims at issue (in which case if you are a consumer, this clause will only apply if you expressly agree to the
arbitration). To the extent permitted by applicable law, any dispute between you and LG shall not be combined or consolidated with a
dispute involving any other person's or entity's product or claim. More specifically, without limitation of the foregoing, except to the
extent such a prohibition is not permitted at law, any dispute between you and LG shall not under any circumstances proceed as part
of a class or representative action. Instead of arbitration, either party may bring an individual action in small claims court, but that
small claims court action may not be brought on a class or representative basis except to the extent this prohibition is not permitted at
law in your province or territory of jurisdiction as it relates to the claims at issue between you and LG.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written demand for arbitration. The
arbitration will be private and confidential, and conducted on a simplified and expedited basis before a single arbitrator chosen by the
parties under the provincial or territorial commercial arbitration law and rules of the province or territory of your residence. You must
also send a copy of your written demand to LG at LG Electronics, Canada, Inc., Attn: Legal Department- Arbitration, 20 Norelco Drive,
North York, Ontario M9L 2X6. This arbitration provision is governed by your applicable provincial or territorial commercial arbitration
legislation. Judgment may be entered on the arbitrator's award in any court of competent jurisdiction. All issues are for the arbitrator
to decide, except that, issues relating to the scope and enforceability of the arbitration provision and to the arbitrability of the dispute
are for the court to decide. The arbitrator is bound by the terms of this provision.
Governing Law. The law of the province or territory of your purchase shall govern this Limited Warranty and any disputes between you
and LG except to the extent that such law is preempted by or inconsistent with applicable federal or provincial/territorial law. Should
arbitration not be permitted for any claim, action, dispute or controversy between you and LG, you and LG attorn to the exclusive
jurisdiction of the courts of the province or territory of your purchase for the resolution of the claim, action, dispute or controversy
between you and LG.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for arbitration, LG will
promptly pay all arbitration filing fees unless you seek more than $25,000 in damages, in which case the payment of these fees
will be governed by the applicable arbitration rules. Except as otherwise provided for herein, LG will pay all filing, administration
and arbitrator fees for any arbitration initiated in accordance with the applicable arbitration rules and this arbitration provision. If
you prevail in the arbitration, LG will pay your attorneys' fees and expenses as long as they are reasonable, by considering factors
including, but not limited to, the purchase amount and claim amount. Notwithstanding the foregoing, if applicable law allows for
an award of reasonable attorneys' fees and expenses, an arbitrator can award them to the same extent that a court would. If the
arbitrator finds either the substance of your claim or the relief sought in the demand is frivolous or brought for an improper purpose (as
measured by the applicable laws), then the payment of all arbitration fees will be governed by the applicable arbitration rules. In such
a situation, you agree to reimburse LG for all monies previously disbursed by it that are otherwise your obligation to pay under the
applicable arbitration rules. Except as otherwise provided for, LG waives any rights it may have to seek attorneys' fees and expenses
from you if LG prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration conducted solely (1) on the basis of
documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an in-person hearing as established by the applicable
arbitration rules. If your claim exceeds $25,000, the right to a hearing will be determined by the applicable arbitration rules. Any in-
person arbitration hearings will be held at the nearest, most mutually-convenient arbitration location available within the province or
territory in which you reside unless you and LG both agree to another location or agree to a telephonic arbitration.
Severability and Waiver. If any portion of this Limited Warranty (including these arbitration procedures) is unenforceable, the
remaining provisions will continue in full force and effect to the maximum extent permitted by applicable law. Should LG fail to
enforce strict performance of any provision of this Limited Warranty (including these arbitration procedures), it does not mean that LG
intends to waive or has waived any provision or part of this Limited Warranty.