Troubleshooting - TENA SmartCare Change Indicator Instructions D'utilisation

Connection Gateway
error (signal
lost)

Troubleshooting

1. Check power supply. Are the power cable
and power adapter both properly attached?
2. Press the gateway button. If there is a
steady green light, everything is OK.
3. If there is a blinking blue light, the gateway
is trying to connect.
4. If the gateway fails to connect and the light
doesn't turn green after one minute, try
moving the gateway to a position in the
room where the network connection is
stronger and wait for the green light.
5. Occasionally, the cellular network may go
down. If this happens, revert to a manual
changing routine until the system is up and
running again.
6. If this does not help, please contact TENA
SmartCare support.
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