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WHAT TO DO WHEN SERVICE IS NEEDED
SERVICE APRÈS-VENTE
QUÉ HACER CUANDO SE NECESITA REPARACIÓN
USA
If your Panasonic vacuum cleaner needs service, call 1-800-211-PANA (7262) toll free to find a convenient service center. Or, visit the Panasonic
website at: www.panasonic.com/help
DO NOT send the product to the Executive or Regional Sales offices. They are NOT equipped to make repairs.
USA
Si votre aspirateur Panasonic nécessite une réparation, appeler la ligne sans frais 1-800-211-PANA (7262) pour trouver un centre de service près
de votre domicile. Vous pouvez aussi consulter le site Web Panasonic www.panasonic.com/help
NE PAS envoyer le produit aux bureaux des Ventes régionales ou de la société. Ils NE sont PAS équipés pour effectuer des réparations.
EE.UU.
Si su aspiradora Panasonic necesita servicio, llame gratis al 1-800-211-PANA (7262) para encontrar un centro de servicio conveniente. O, visite el
sitio Web de Panasonic en: www.panasonic.com/help
NO envíe el producto a las oficinas de ventas regionales o ejecutivas. NO están equipadas para hacer las reparaciones.
CANADA / CANADA / CANADÁ
For product operation and information assistance,
Please contact your dealer or our Customer Care Centre at:
Pour de l'aide sur le fonctionnement de l'appareil ou pour toute demande d'information,
Veuillez contacter votre détaillant ou notre service à la clientèle au :
Para la utilización de productos de información y asistencia,
Póngase en contacto con su distribuidor o Centro de Atención al Cliente en:
Fax / N˚ de télécopieur / Fax: (905) 238-2360
Site Web / Sitio Web: www.panasonic.ca
For product repairs, please contact one of the following:
•
Your Dealer who will inform you of an authorized Servicentre nearest you.
•
Our Customer Care Centre at 1-800-561-5505 or www.panasonic.ca
Pour la réparation des appareils, veuillez consulter:
•
Votre détaillant, lequel pourra vous renseigner sur le centre de service agréé le plus près de votre domicile;
•
Notre service à la clientèle au 1-800-561-5505 ou www.panasonic.ca
Para las reparaciones de productos, póngase en contacto con uno de los siguientes:
• Su distribuidor, quien le informará de un Centro de servicio autorizado más cercano.
• Nuestro Centro de Atención al Cliente 1-800-561-5505 o www.panasonic.ca
If you ship the product
Si vous expédiez l'appareil
Si envía el producto
Carefully pack and send it prepaid, adequately insured and preferably in the original carton. Attach a postage-paid letter to the outside of the carton,
which contains a description of your complaint.
DO NOT send the product to the Executive or Regional Sales offices. They are NOT equipped to make repairs.
Emballez soigneusement l'appareil si possible dans son carton d'origine, et affranchissez et assurez le paquet. Joignez-y une lettre affranchie,
contenant la description de votre problème, à l'extérieur du carton.
N'envoyez PAS l'appareil aux bureaux de vente régionaux ou au siège social. Ils NE sont PAS équipés pour effectuer des réparations.
Embale cuidadosamente y envíela con franqueo pagado y con seguro adecuado y preferiblemente en el embalaje original. Adjunte una carta con
franqueo pagado a la parte exterior de la caja, que contiene una descripción de su queja.
NO envíe el producto a las oficinas de ventas regionales o ejecutivas. No están equipadas para hacer reparaciones.
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Toll free / Ligne sans frais / Teléfono gratuito: 1-800-561-5505
Limited Warranty (ONLY FOR U.S.A. AND PUERTO RICO)
Panasonic Home and Health Company,
Division of Panasonic Corporation of North America
One Panasonic Way, Secaucus, New Jersey 07094
Panasonic Vacuum Cleaner
Limited Warranty
Limited Warranty Coverage (For USA and Puerto Rico Only)
If your product does not work properly because of a defect in materials
or workmanship, Panasonic Home and Health Company (referred to as
"the warrantor") will, for the length of the period indicated on the chart
below, which starts with the date of original purchase ("warranty
period"), at its option either (a) repair your product with new or
refurbished parts, (b) replace it with a new or a refurbished equivalent
value product, or (c) refund your purchase price. The decision to repair,
replace or refund will be made by the warrantor.
Product or Part Name
Parts
Labor
Vacuum Cleaner
1 yr.
1 yr.
During the "Labor" warranty period there will be no charge for labor.
During the "Parts" warranty period, there will be no charge for parts.
This Limited Warranty excludes both parts and labor for the
following items which require normal replacement: Disposable Dust
Bag, Filters, Belts, Light Bulbs, Agitator Brushes and batteries (if
supplied).
This warranty only applies to products purchased and serviced in the
United States or Puerto Rico. This warranty is extended only to the
original purchaser of a new product which was not sold "as is".
Carry-In or Mail in Service:
To find a service center please visit http://www.panasonic.com/help or
call 1-800-211-PANA (7262).
IF REPAIR IS NEEDED DURING THE WARRANTY PERIOD, THE
PURCHASER WILL BE REQUIRED TO FURNISH A SALES
RECEIPT/PROOF OF PURCHASE INDICATING DATE OF
PURCHASE, AMOUNT PAID AND PLACE OF PURCHASE.
CUSTOMER WILL BE CHARGED FOR THE REPAIR OF ANY UNIT
RECEIVED WITHOUT SUCH PROOF OF PURCHASE.
Limited Warranty Limits And Exclusions
This warranty ONLY COVERS failures due to defects in materials or
workmanship, and DOES NOT COVER normal wear and tear or
cosmetic damage. The warranty ALSO DOES NOT COVER damages
which occurred in shipment, or failures which are caused by products
not supplied by the warrantor, or failures which result from accidents,
misuse, abuse, neglect, mishandling, misapplication, alteration, faulty
installation, set-up adjustments, misadjustment of consumer controls,
improper maintenance, power line surge, lightning damage,
modification, introduction of sand, humidity or liquids, commercial use
such as hotel, office, restaurant, or other business or rental use of the
product, or service by anyone other than a Factory Service Center or
other Authorized Servicer, or damage that is attributable to acts of God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED
UNDER "LIMITED WARRANTY COVERAGE".
THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF
THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS
WARRANTY. (As examples, this excludes damages for lost time, travel
to and from the servicer, loss of or damage to media or images, data or
other memory or recorded content. The items listed are not exclusive,
but for illustration only.)
ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE
WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE
PERIOD OF THE LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of incidental or
consequential damages, or limitations on how long an implied warranty
lasts, so the exclusions may not apply to you.
This warranty gives you specific legal rights and you may also have
other rights which vary from state to state. If a problem with this product
develops during or after the warranty period, you may contact your
dealer or Service Center. If the problem is not handled to your
satisfaction, then write to the warrantor's Consumer Affairs Department
at the addresses listed for the warrantor.
PARTS AND SERIVCE, WHICH ARE NOT COVERED BY THIS
LIMITED WARRANTY, ARE YOUR RESPONSIBILITY.
Customer Services Directory
(United States and Puerto Rico)
Obtain Product Information and Operating Assistance; locate
your nearest Dealer or Service Center; purchase Parts and
Accessories; or make Customer Service and Literature requests
by visiting our Web Site at:
http://www.panasonic.com/help
or, contact us via the web at:
http://www.panasonic.com/contactinfo
You may also contact us directly at:
1-800-211-PANA (7262)
Monday-Friday 9am-9pm, Saturday-Sunday 10am-7pm EST
For hearing or speech impaired TTY users, TTY: 1-877-833-8855
Accessory Purchases
(United States and Puerto Rico)
Purchase Parts, Accessories and Instruction Books online for all
Panasonic Products by visiting our Web Site at:
http://www.pstc.panasonic.com
Or, send your request by E-mail to:
npcparts@us.panasonic.com
You may also contact us directly at:
1-800-332-5368 (Phone) 1-800-237-9080 (Fax Only)
(Monday-Friday 9am-9pm EST)
Panasonic Service and Technology Company
20421 84th Avenue South, Kent, WA 98032
(We accept Visa, MasterCard, Discover Card, American Express, and
Personal Checks)
For hearing or speech impaired TTY users, TTY: 1-866-605-1277
As of Dec 2010
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